Donna Young
Warren,Michigan
Summary
Dynamic professional with a proven track record at Tompkins Products, excelling in system performance monitoring and team leadership. Skilled in visual inspection and proficient in creating detailed documentation. Known for fostering collaboration and enhancing productivity, I effectively resolved conflicts and streamlined operations, ensuring efficiency and reliability in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Training Systems Coordinator/ Receptionist
Tompkins Products
06.2015 - Current
- Implemented monitoring tools to track system performance metrics, enabling proactive response to potential issues before they escalated into major problems.
- Conducted regular system audits to identify areas for improvement, leading to enhanced performance and reliability.
- Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Team Leader
Faurecia Interior Systems
04.2007 - 05.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
High School Diploma -
East Detroit High School
9- Mile Gratiot04-1988
Skills
Knowledge of Micrometers, calipers,optical Comparartor, Height gages
Visual Inspection ( Metal & Plastics )
Spec charting
Basic Blue Print Reading
Forklift operation-Testing and release of license
Shipping & Receiving
Production Tracking
Human Resource Assisistant
Filing
Creating Excel/Word documents
Timeline
Training Systems Coordinator/ Receptionist
Tompkins Products
06.2015 - Current
Team Leader
Faurecia Interior Systems
04.2007 - 05.2015
High School Diploma -
East Detroit High School
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