Donna Yudis
Leasing And Marketing Professional
Fort Myers,FL
Summary
Proven Leasing Agent with a track record of exceeding leasing goals through dynamic service and strategic marketing at Willowbridge Property Company. Skilled in CRM software and property tours, I excel in interpersonal communication and conflict resolution, ensuring high customer satisfaction and retention. Achieved a significant increase in traffic and maintained closing ratios by leveraging sales strategies and offering exceptional support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Agent
Willowbridge Property Company
Fort Myers, FL
08.2024 - Current
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Inspected vacant units and ensured they were ready for showings.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Resolved tenant complaints promptly and professionally.
- Contacted and followed up with tenants on renewal notices.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Used conflict resolution skills to quickly resolve issues among residents.
- Tracked leads using CRM software and followed up with interested parties.
- Encouraged prospective tenants to fill out applications after property tours.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Leasing Agent
Continental Property Company
Fort Myers, FL
09.2021 - 08.2022
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Resolved tenant complaints promptly and professionally.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Inspected vacant units and ensured they were ready for showings.
Travel Planner
Academy Travel
Manahawkin, NJ
03.2013 - 03.2020
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Collaborated with suppliers to ensure that all services met the highest standards of quality.
- Provided expert advice on the best destinations, activities, and sightseeing opportunities according to client preferences.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Booked transportation and hotel reservations using computer or telephone.
- Stayed up to date on travel industry, policies and restrictions.
- Provided personalized service throughout the entire trip planning process from start to finish.
- Completed ongoing training with company and travel partners.
- Explained benefits of purchasing travel insurance with clients.
Skills
- Property amenities
- Application processing
- Property tours
- CRM, One Site, Yardi,Entrata, Lead to lease
- Rent collection
Certification
- Illinois Leasing agent license
References
References available upon request.
Timeline
Leasing Agent
Willowbridge Property Company
08.2024 - Current
Leasing Agent
Continental Property Company
09.2021 - 08.2022
Travel Planner
Academy Travel
03.2013 - 03.2020
- Illinois Leasing agent license
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