Donna Zanti
Utica,MI
Summary
Experienced office manager and administration professional with over 20 years of experience in overseeing wide variety of essential functions in bustling medical practice. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Experience with managing multiple offices , physicians and staff.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager
Michigan Institute of Urology P.C.
Utica, MI
09.2010 - Current
- Directed operations for a clinic servicing 100+ patients each day
- Implemented streamlined office protocols for improved operations.
- Collaborated in the development of budgets, forecasts, and financial statements.
- Managed a team of individuals, arranged timetables and allocated duties.
- Contributed to administrative tasks for the management team including report and presentation creation.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed office inventory.
- Monitored payments due from patients and promptly contacted patients with past due payments.
- Supported efficiency, professionalism, and achievement of objectives through impeccable office organization.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved patient inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Procedure Scheduler
Dennis Dahlstedt, MD
Sterling Heights , MI
08.2005 - 09.2010
- Assisted with scheduling procedures for patients, including MRI's and CT scans.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Responded to patient inquiries regarding procedure availability and scheduling.
- Resolved conflicts between patient needs and provider availability.
- Ensured all necessary paperwork was completed prior to scheduled procedures.
- Monitored insurance authorizations for procedures to ensure proper billing practices were followed.
- Developed strategies to optimize workflow processes related to scheduling procedures.
- Followed up with patients after their scheduled appointment or procedure.
- Conducted follow-up calls with patients post-procedure for satisfaction surveys.
- Processed cancellations and reschedules within required timeframes.
- Instructed patients regarding how to prepare for appointments.
Surgical Scheduler/Hospital Liaison
Urological Surgeons of Long Island
Sterling Heights, MI
09.2000 - 07.2005
- Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
- Organized patient records to ensure accuracy of information in the system.
- Developed a comprehensive tracking system for all scheduled surgeries, ensuring timely completion of paperwork.
- Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
- Processed pre-operative orders including lab work, imaging studies and any other required tests prior to surgery date.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Ensured that all necessary documentation was completed accurately prior to surgery date.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
Education
High School Diploma -
Roseville High School
Roseville, MI01-1984
Skills
- Office Management
- Team Supervision
- Staff Management
- Policy Development
- Regulatory Compliance
- Administrative Support
- Workflow Optimization
- Staff hiring
- Compliance Monitoring
- Scheduling and calendar management
- Travel Coordination
- Performance Improvement
- Workflow Planning
- Proficient with Microsoft,medical software and hospital billing
Affiliations
- Enjoy staying physically active with weight training , as well as eating healthy
- I enjoy paddle boarding and all water activates
- Volunteering and supporting Friends of Foster's -this is an organization , near and dear to my heart
- Supporting and attending benefit walks for Wounded Warrior project/Veterans causes
Certification
- Maintain all OSHA Compliance
- Maintain all HIPPA compliance
Timeline
Office Manager
Michigan Institute of Urology P.C.
09.2010 - Current
Procedure Scheduler
Dennis Dahlstedt, MD
08.2005 - 09.2010
Surgical Scheduler/Hospital Liaison
Urological Surgeons of Long Island
09.2000 - 07.2005
High School Diploma -
Roseville High School
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