Donna Zielinski
Customer Service
Hopewell,NJ
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Knowledgeable and dedicated customer service professional with extensive experience in customer support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Engaging and personable with the ability to promote a "client first" mentality and dedicated to contributing to team-based enviornments. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Client Support
Artiste Salon
Lebanon, NJ
02.2018 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided suggestions for process, application or documentation improvement.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Documenting payroll books for multiple stylists
- Closing books daily, and inputting information to back up reporting
- Responsible for making bank deposits daily
- Source and order needed supplies
Consultant
Ream's Disposal Inc.
Bowmansville, PA
07.2015 - 11.2015
- Strategized to develop business plan for ownership who had limited experience.
- Developed strategy for obtaining municipal contracts
- Introduced budgeting and business plan to help get client stable enough to obtain bonding for the company.
- Updated all DOT and maintenance files to ensure compliance
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
Office Manager
LMR Disposal
Phillipsburg, NJ
11.2013 - 06.2015
- Instrumental and successful in obtaining their first municipal contract.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assisted ownership in securing a larger facility that was more suitable for the company.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Sourced and implemented payroll through ADP.
- Obtained healthcare for employees that was fully paid by company for the first year.
- Handled all calls for container deliveries and scheduling.
- Prepared and managed accounts payable and accounts receivable.
Office Manager
Eagle Disposal Of Pa Inc.
East Earl, PA
03.2005 - 06.2013
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed 4 employees in the office as well as scheduling for field employees.
- Responsible for accounts payable and accounts receivable
- Created and obtained bids and contracts for municipalities which increased business 700%
- Influential in successfully growing the company from a start up to over 8M in revenue in 6 years.
- Increased truck fleet from 6 to 19 during my tenure.
- Maintained DOT records and driver files to ensure successful audits with DOT.
Site Supervisor
Waste Management Of Pa
Gilbertsville, PA
04.1997 - 03.2004
- First woman to hold a site supervisor position at Waste Management
- Supervised and operated individual location overseeing a fleet of 23 trucks and 53 employees
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Interviewed, hired and trained new workers.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Met with municipalities to obtain permission to bid on contracts. After we received permission to bid, we closed the majority of all bids.
- Trained manager and employees of each department in safety protocols and procedures.
Office Manager
Deihm's Disposal Inc
Honey Brook, PA
03.1993 - 04.1997
- Hired initially to work in the office, but then began to work on bid contracts needed to grow the business.
- Managed accounts payable and accounts receivable
- Hired and trained employees
- Maintained safety records for DOT and PA
- Created budgets and sales strategies as the company was a start up with only $700 in the bank when I started. In 4 years we grew to have 19 trucks and were able to sell the company for 2M.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PASkills
Interpersonal and written communication
Key holder experience
Support inquiry assistance
Client relationship building
Knowledgeable in quickbooks
Knowledge in outlook
Staff education and training
Account management
Professional telephone demeanor
Timeline
Client Support
Artiste Salon
02.2018 - Current
Consultant
Ream's Disposal Inc.
07.2015 - 11.2015
Office Manager
LMR Disposal
11.2013 - 06.2015
Office Manager
Eagle Disposal Of Pa Inc.
03.2005 - 06.2013
Site Supervisor
Waste Management Of Pa
04.1997 - 03.2004
Office Manager
Deihm's Disposal Inc
03.1993 - 04.1997
High School Diploma -
Coatesville Area Senior High School