Donnae Bannister
Roanoke,VA
Summary
Seasoned Shipping Clerk familiar with shipping and receiving procedures and protocols. Successful record working with carriers and other vendors to plan successful strategies and control costs. Well-versed in shipment inspection, inventory management and document processing.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Shipping Clerk
Munters
Daleville, Virginia
02.2024 - Current
- Processed incoming and outgoing shipments using warehouse management systems.
- Maintained accurate inventory records to support daily operations.
- Coordinated with carriers to schedule timely pickups and deliveries.
- Assisted in loading and unloading freight efficiently and safely.
- Communicated with team members to resolve shipping discrepancies promptly.
- Trained new staff on shipping procedures and safety protocols.
- Monitored supply levels and initiated orders for packing materials as needed.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Obtained required documentation to process shipments and support movement.
- Inspected freight containers to ensure they met safety standards prior to loading them onto trucks.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Organized storage areas to maximize movement and minimize labor.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Utilized various computer systems to track shipments throughout their journey from origin to final destination.
- Monitored stock levels within the warehouse and notified management when supplies needed replenishing.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
- Collaborated with other staff members on projects related to improving efficiency within the department.
- Processed returns according to established guidelines.
- Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
- Implemented cost-effective methods, carriers, and routes to optimize shipping and receiving strategies.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Identified order discrepancies and damaged items and notified supervisor.
- Maintained inventory of shipping materials and supplies.
- Monitored merchandise received and shipped from facility in computer system.
Transportation Coordinator
Revlon / Elizabeth Arden
07.2019 - Current
- Routing inbound Domestic shipments from different facilities using BDP, tracking shipments to make sure they pick up and deliver in a timely manner.
- Working in SAP to create Inbound delivery numbers and Shipments numbers for Revlon freight, so these shipments can be received in by the receiving teams.
- Also, finding carriers who can do Drayage or Transload moves for international loads moving to different ports.
- All shipments being handled need to have dollar amounts tracked for the cost of each truck at the end of every month.
- I'm responsible for pulling BOLS as requested for claims.
- Helping the credit team fight deductions by communicating with carriers for POD's and making sure they delivered on/or before the MABD or appointment given, so chargeback can be approved or denied by Revlon.
Assistant Supervisor
Oak Hall Cap & Gown
Salem, Va
08.2023 - 01.2024
- Assisted in training new staff on operational procedures and company policies.
- Coordinated daily schedules and assignments for production team members.
- Monitored inventory levels and coordinated restocking of supplies as needed.
- Communicated effectively with cross-functional teams to resolve operational issues.
- Ensured compliance with safety regulations and maintained a clean work environment.
- Organized materials and equipment for efficient workflow during peak production times.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Trained new staff members on company policies, procedures and job expectations.
- Delegated daily tasks to team members to optimize group productivity.
- Increased volume of work while maintaining high level of accuracy and quality.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Managed inventory levels using advanced tracking software for accurate stock control.
- Trained new staff on inventory management processes and best practices.
Fraud & claims specialists
Strategic Staffing Solutions
Roanoke, Virginia
09.2022 - 04.2023
- Communicated with clients to gather necessary documentation for claims.
- Collaborated with team members to improve workflow and efficiency.
- Utilized claims management software to track and document claim status.
- Provided exceptional customer service through timely responses to inquiries.
- Maintained organized records of all claims and related correspondence.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Investigated claim discrepancies to resolve issues promptly.
Shipping Coordinator
Revlon / Elizabeth Arden
08.2017 - 07.2019
- Routing for Collect & prepaid Customers for example: Macy’s, Belk and Lord & Taylor.
- Entering the number of Units into the TMS Website or spreadsheet so the customer will see the amount of units, weight, cube, pallet count and carton count they will be receiving, So they can schedule a carrier to come and pick up freight.
- Communicating with carriers to inform them of how much freight they will have to pickup.
- Ship confirming orders to be sure the ASN is sent to the customer, so they are able to receive the freight in.
Assembly Worker
Action Personnel
Roanoke, Virginia
07.2016 - 06.2017
- Rotate through different tasks on assembly line, determine if all parts are present, read parts list, assemble tools and materials, ensure all parts are fitted and screwed in properly.
Cashier
Hardees
Roanoke, Virginia
02.2015 - 07.2016
- Accept payment from customers, clean restaurant facilities, take customers’ orders, prepare, and serve food.
Education
William Fleming High School
Roanoke, VirginiaSkills
- Marketing Strong work ethic Word processing Schedule management Environmental cleanup Mathematics Collaboration Problem Solving Adaptability Critical thinking Time management Excel MS Word DAT CIV MARS VISA HOGAN CAR TOOLS 5 Years of customer service
- Shipping coordination
- Freight handling
- Shipping documentation
- SAP utilization
- Customer communication
- Supply management
- Team training
- Claims processing
- Problem solving
- Attention to detail
- Cross-functional collaboration
- Safety compliance
- Time management
- Workplace cleanliness
- Carrier coordination
- International shipping
- Barcode scanning
- Shipping procedures
- Freight knowledge
- Pallet building
- Order management
- Loading and unloading
- Shipping software
- Order logging
- Inventory cycle counting
- Materials transportation
- Labeling accuracy
- Restocking coordination
Timeline
Shipping Clerk
Munters
02.2024 - Current
Assistant Supervisor
Oak Hall Cap & Gown
08.2023 - 01.2024
Fraud & claims specialists
Strategic Staffing Solutions
09.2022 - 04.2023
Transportation Coordinator
Revlon / Elizabeth Arden
07.2019 - Current
Shipping Coordinator
Revlon / Elizabeth Arden
08.2017 - 07.2019
Assembly Worker
Action Personnel
07.2016 - 06.2017
Cashier
Hardees
02.2015 - 07.2016
William Fleming High School