DONNAE RICE
Philadelphia,PA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Aldi
04.2022 - Current
- Enforced employee adherence to company practices, policies and procedures
- Coordinated solutions to resolve escalated customer service issues
- Trained staff in customer service, merchandising and security monitoring
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution
- Scheduled and delegated assignments to maximize coverage
- Reduced shrinkage with successful loss prevention strategies
- Collaborated with store manager to meet revenue goals
Shift Assistant
Amazon
09.2019 - 09.2022
- Handled escalated customer issues, offering satisfactory solutions
- Conducted regular inventory checks and restocked supplies as needed
- Monitored store performance metrics and reported them to management
- Communicated daily goals and objectives to team members at start of each shift
- Ensured all safety protocols were followed by staff members during each shift
- Assisted with training new employees on company policies and procedures
Education
Bachelor of Science - Nursing
West Chester University of Pennsylvania
West Chester, PA01-2025
Associate in Applied Science (A.A.S.) - Nursing
Community College of Philadelphia
Philadelphia, PA05.2024
Universal Audenried Charter High School -
Universal Audenried Charter High School
Philadelphia, PA06.2018
Skills
- Strong problem solving ability
- Licensed Registered Nurse
- Narcan trained
- Work Planning and Prioritization
- Teamwork and Collaboration
- Customer Service and Engagement
- Conflict Resolution
- Adaptability and Flexibility
- Critical Thinking
Timeline
Assistant Store Manager
Aldi
04.2022 - Current
Shift Assistant
Amazon
09.2019 - 09.2022
Associate in Applied Science (A.A.S.) - Nursing
Community College of Philadelphia
Universal Audenried Charter High School -
Universal Audenried Charter High School
Bachelor of Science - Nursing
West Chester University of Pennsylvania
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