Hi, I’m
DONNA F. THOMSON
Reno,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
years of professional experience
Work History
Park Georgia Development Corp, BC
Customer Relations Consultant, Whistler
Job overview
- Real Estate Development Developed and implemented quality control, customer service and warranty programs for an exclusive Resort in
Delta Land Development Ltd
Customer Relations Consultant
Job overview
- Real Estate Development
- Consulted to establish and implement extensive quality and customer service programs used for all new developments
Intergulf Development Group
Sales and Public Relations Consultant
Job overview
- Real Estate Development
- Trained sales personnel
- Conducted sales and community public relations duties inclusive of customer service functions
Townline Homes Inc
Customer Relations Consultant
Job overview
- Real Estate Development
- Created and developed quality control department and customer service program
Polygon Group Limited
Manager
Job overview
- Sales, Marketing and Administration
- Developed and implemented training and management strategies, recruited and trained sales personnel
- Supervised all marketing/sales related documentation including legal and financial packages, liaison with appraisers, mortgage insurance companies and negotiated all enhancements/options for purchasers
- Responsible for real estate offers and amendments ensuring the realization of special requests, conditions, and change orders
The Mortgage Insurance Company of Canada
Manager
Job overview
- Sales and Marketing
- Responsible for the development, implementation and management of the Regional Office marketing and sales plan including overall management of the Regional Office, risk management, recruiting and training
- Developed and implemented marketing strategies and sales plan to achieve business objectives and budgets, monitoring business volumes against sales activity and local trends
- Marketed products and services to senior financial executive, lenders, developers, builders, and realtor associations by way of individual and group presentations
Bank of Nova Scotia – BC
Branch Manager, Mortgage Center Manager, Financial Services Manager
Bank of Montreal – BC, Bank of Canada
Supervisor, Senior Lending Group Administrator
Job overview
- Commercial and Retail Banking
- Hong Kong, Foreign Projects Other than Real Estate / Financial: Director – Air Cargo - Saudi Arabia and Gulf Airlines (Persian Gulf)
The Marquis Group
Founder/Principal
01.2008 - Current
Job overview
- Construction – Project Management, QA/QC, Customer Service, Financial Risk and Asset Management Consulting – www.marquisservicegroup.com
- Recent American Projects: The Graduate – Main Gate, Tucson, AZ; McKinley Row, Phoenix, AZ; Portland On The Park, Phoenix, AZ;, , Rancho Mirage, CA; Honua Kai, Maui, HI; Wildhorse, Steamboat Springs, CO; Riverfront, Napa, Oceana, White Rock, BC; Watermark, Calgary, AB; 1818, Calgary, AB; Sovereign, Burnaby, BC; Lido, Vancouver, BC; Rolston, Vancouver, BC; 258, New Westminster, BC; Ultra, Surrey, BC; Olympic Village, Vancouver, BC; Watermark Beach Resort, Osoyoos, BC; The Block, Vancouver, BC; Waterfront, Langley, BC; (Canada)
Intrawest Placemaking
Director
01.2001 - 01.2008
Job overview
- Service, Quality Assurance & Legal Affairs
- Responsible for construction quality control and all delivery/closing related customer service functions inclusive of all warranty responsibilities for all resorts
- Develop, implemented and managed homeowner and homeowner association related functions, inclusive of legal issues for all Resorts
- Representative for Intrawest at all homeowner association board meetings
- Investigated and managed customer quality complaints and work as a liaison between construction and the customer to negotiate claim settlements, resulting in substantial savings to Intrawest and successful customer relations
- Customer Service and Quality Consultant exclusively to Intrawest Development Previous
- Consulted/managed all construction quality/delivery related customer service functions for resorts worldwide
- Managed all homeowner and homeowner association related issues
Education
British Columbia Institute of Technology
Construction Project Management
Pitman Business College
Microsoft Certificate
International Trade Certificate
Douglas College
Supervisory Management
College of Boca Raton
Associate Business Degree
Capilano College
Interior Design
The Cutting Edge
Qualities of High Performance UBC Real Estate & Property Management Course Leadership Effectiveness Effective Selling Skills
Time Management Sales Force Planning and Management
University Overview
Project Marketing Marketing and Sales Management
Presentation Skills Ethics in Real Estate
Service Recovery/Conflict Resolution
Skills
- Sales Expertise
- Advising Employers
- Presentation Skills
- Microsoft Word
- Staff Training
- Inbound Customer Calls
- Account Management
- Customer Relations
- Client Relationship Management
- Business Development Understanding
- Senior Leadership Support
- Customer Inquiries
- Microsoft PowerPoint
- Active Listening
- Minute Taking
- Closing Sales
- Customer Service
- Lead Generation
- Brand Representation
- Reading Comprehension
- Managing Multiple Tasks
- Conflict Resolution
- Problem-Solving Ability
- Project Management Abilities
- Quality Control
- Computer Proficiency
- Executive Management Support
- Team Development
- Customer Service Process Improvement
- Professional Telephone Demeanor
- Product Organization
- Schedule Mastery
- Customer Consulting
- Quality Assurance Controls
- Conflict Mediation
- Training Development Aptitude
- Critical Thinking
- Travel Planning
- Money Handling Abilities
- Prioritization
- Grammar
- Research
- Coordination
- Filing
- Documentation
- Calendaring
Websites
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Founder/Principal
The Marquis Group
01.2008 - Current
Director
Intrawest Placemaking
01.2001 - 01.2008
British Columbia Institute of Technology
Construction Project Management
Pitman Business College
Microsoft Certificate
International Trade Certificate
Douglas College
Supervisory Management
College of Boca Raton
Associate Business Degree
Capilano College
Interior Design
The Cutting Edge
Qualities of High Performance UBC Real Estate & Property Management Course Leadership Effectiveness Effective Selling Skills
Time Management Sales Force Planning and Management
Customer Relations Consultant, Whistler
Park Georgia Development Corp, BC
Customer Relations Consultant
Delta Land Development Ltd
Sales and Public Relations Consultant
Intergulf Development Group
Customer Relations Consultant
Townline Homes Inc
Manager
Polygon Group Limited
Manager
The Mortgage Insurance Company of Canada
Branch Manager, Mortgage Center Manager, Financial Services Manager
Bank of Nova Scotia – BC
Supervisor, Senior Lending Group Administrator
Bank of Montreal – BC, Bank of Canada
Similar Profiles
Zelda BothaZelda Botha
Office Manager at Park Street Medical Clinic, Hope, BCOffice Manager at Park Street Medical Clinic, Hope, BC
Cindy ToutantCindy Toutant
Second Steward at BC Ferries CorpSecond Steward at BC Ferries Corp
Cindy ToutantCindy Toutant
OFA 3/ Cook/Second Steward at BC FERRIES CORPOFA 3/ Cook/Second Steward at BC FERRIES CORP
Azucena GarciaAzucena Garcia
Transit Bus Driver at Reno Sparks Indian ColonyTransit Bus Driver at Reno Sparks Indian Colony
Becky BowmanBecky Bowman
Market Manager; Western & Mid-West Region at Prize Indemnity, Dba Odds On Gaming / Odds On Promotions / Hole In One International — RemoteMarket Manager; Western & Mid-West Region at Prize Indemnity, Dba Odds On Gaming / Odds On Promotions / Hole In One International — Remote