Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Freeman

Murrieta,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bumpers Plus Mobile Auto Body
09.1999 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Accounting Associate

Bumpers Plus Mobile Auto Body
09.1999 - Current
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Oversaw documentation and reporting of expenses, sales and other transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Office Manager

Garnet Powers And Assoc. Insurance Services
04.1996 - 04.1999
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Office Manager/Customer Service Representative

Rick Henning & Assoc. Insurance Services
06.1993 - 03.1995
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Customer service relations and phone calls to resolve customer issues.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Bank Teller /Customer Service Representative

Farmers & Merchants Bank & Trust
01.1991 - 03.1993
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

Certificate - Accounting And Business Management

College of The Desert
Palm Desert, CA

High School Diploma -

Monrovia High School
Monrovia, CA
06.1980

Skills

  • Customer Service
  • Account Management
  • Payment Processing
  • Account Updating
  • Operations Management
  • Financial Management
  • Problem-Solving
  • Precise
  • Excellent Grammar
  • Data Entry Background
  • Strong Reading Talents
  • Business Correspondence Writing

Certification

Insurance coding

Timeline

Customer Service Representative

Bumpers Plus Mobile Auto Body
09.1999 - Current

Accounting Associate

Bumpers Plus Mobile Auto Body
09.1999 - Current

Office Manager

Garnet Powers And Assoc. Insurance Services
04.1996 - 04.1999

Office Manager/Customer Service Representative

Rick Henning & Assoc. Insurance Services
06.1993 - 03.1995

Bank Teller /Customer Service Representative

Farmers & Merchants Bank & Trust
01.1991 - 03.1993

Certificate - Accounting And Business Management

College of The Desert

High School Diploma -

Monrovia High School

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Donna Freeman