Donna G McDaniel
Virginia Beach,VA
Summary
In search of a fulfilling and challenging position in customer service, marketing and or management industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and company vision. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Home Maker
Self-employed
12.2009 - Current
- Raised four boys well into college
- Primary caretaker for father
- Managed all financial aspects for family and fathers estate.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Flight Attendant
PSA / American Airlines
10.2019 - 07.2021
- Enforced mandatory FAA regulations and Company Safety Procedures
- Rendered Emergency Medical assistance as required
- Accommodated and ensured safety of all passengers onboard aircraft.
- Collaborated with flight crew to maximize smooth and safe flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight safety checks to verify emergency equipment is in good working order.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Used excellent customer service skills in addressing passengers' needs.
Office Clerk
Surface Preparations & Coating
01.2009 - 12.2009
- Receptionist
- Ordered various services/equipment
- Performed daily office functions
- Liaison between clients, vendors and employers.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed payments.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information professionally and provided friendly, knowledgeable assistance.
- Submitted employee payroll documentation weekly.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
Executive Assistant
Keri A. Mickiewicz Law Firm
10.2007 - 07.2008
- Performed daily office functions
- Liaison between clients and Attorney…
- Handled confidential and sensitive information with discretion and tact.
- Volunteered to help with special projects of varying degrees of complexity.
- Filed paperwork and organized computer-based information.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Operations Director
Grayson Financial America, Inc
03.2005 - 09.2006
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
- Attended Customer facilities weekly as part of Marketing and sales
- Established quality customer relationships through consistent delivery on commitments.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Managed all front end operations.
Office Manager/Billing Coordinator
HTS Law Firm
01.1998 - 04.2003
- Prepared and submitted monthly billing reports to management for financial overview.
- Organized accounts for financial audits and supported audit process.
- Worked with multiple departments to check proper billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Provided excellent customer service, developing and maintaining client relationships.
- Developed and maintained billing procedures to make timely payments.
- Maintained detailed understanding of insurance plans and company requirements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees .
- Implemented and negotiated company Medical insurance plan for overhead and employee premium reduction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Updated documentation, reports and spreadsheets with financial information.
Education
General Studies
Tidewater Community College, Virginia Beach
Virginia Beach, VALegal Studies
Mount Vernon College
Washington, DCSkills
- Travel Coordination
- Confidentiality and Discretion
- Quality Assurance and Control
- Integrity and Strong Work Ethic
- Articulate and Well-Spoken
- Accountable and Reliable
- Flexible and Adaptable
- Hiring and Onboarding
- Customer Service
Certification
FAA certified Flight Attendant (PSA / American Airlines) CPR certification, Volunteer Experience with multiple local animal rescue, search lost and found pets.
Timeline
Flight Attendant
PSA / American Airlines
10.2019 - 07.2021
Home Maker
Self-employed
12.2009 - Current
Office Clerk
Surface Preparations & Coating
01.2009 - 12.2009
Executive Assistant
Keri A. Mickiewicz Law Firm
10.2007 - 07.2008
Operations Director
Grayson Financial America, Inc
03.2005 - 09.2006
Office Manager/Billing Coordinator
HTS Law Firm
01.1998 - 04.2003
General Studies
Tidewater Community College, Virginia Beach
Legal Studies
Mount Vernon College