Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Donna Gaiter Realtor

Bellflower,CA

Summary

Highly proficient Area Manager with over 20 years of management experience, including renovations, lease-ups, Section 8, and re-positioning experience Accredited Resident Manager (ARM), Realtor Strong financial background with proven ability to save costs and grow revenue through analytical thinking and financial management Repeatedly recognized for outstanding performance and consistently exceeding financials goals; increased NOI year over year, ranked 1st place company-wide for lowest turnover cost in 2010, Exceeded NOI and GPR expectations 2017, 2018, 2019 Manager of the Year, Bruce H. Dohrman Memorial of Excellence 2019 Superb leadership abilities - manage and direct the efforts of property personnel

Overview

18
18
years of professional experience

Work History

Area Community Director, Community Director

Management Company
Irvine, CA
06.2019 - Current

10.2013 - 05.2019
  • Responsible for the overall day to day operations of the properties in assigned portfolio including, supporting Company culture, and upholding the AMC Employee Promise and Team Vision; Assist in preparing annual operating budget, manage operating expenses, monthly variance report; Manage invoice processing, lease file audits, approve payroll bi-weekly; responsible for hiring, training, supervision and evaluation of employee personnel
  • Support on-site teams in achieving leasing objectives; monitor community delinquencies; Oversees and provides direction for community appearance, including curb appeal, exterior appearance, and vacant unit interior appearance
  • Walks vacant units regularly to insure integrity; Audit lease files to insure they conform to Company policies; Conflict resolution.

Community Manager

R.W. Selby & Company, Inc
Los Angeles, CA
04.2012 - 03.2013
  • Responsible for the overall operation of the property including, driving the development and growth of the team , assure compliance of company policies and procedures, maintain high occupancy levels by keeping informed of market conditions, understanding competitive pricing and utilizing appropriate marketing resources, perform move out inspections, monitoring all administrative functions, oversee weekly and monthly reports due to the owner for accuracy, input rental payments and serve Three-Day notices as needed, maintain the aesthetic appeal of the property, promote positive, proactive resident relations, coordinate maintenance of the property.

Community Manager

Western National Group
Irvine, CA
06.2008 - 03.2012
  • Responsible for achieving the financial and operational goals established for the community including, closely monitoring expenses, interpreting financial statements and explaining budget variances, fiscal planning, approving invoices for payment, preparing monthly owner’s report; monitoring all administrative functions, maintaining budgeted occupancy, building and nurturing relationships with local area comps in an effort to remain competitive and aware of current market conditions; also responsible for hiring, developing, leading and managing staff, both office and maintenance personnel, building customer loyalty by maintaining positive relations with residents through superior customer service; other duties include ensuring the visual appeal and safety of the property and monitoring compliance of risk management and emergency procedures and leasing as needed, interact with vendors and contractors.

Operations Manager

Reserve Lofts
Los Angeles, CA
03.2006 - 05.2008
  • Lease-Up
  • Assisted with the complete set up of the operations of new luxury lofts in Downtown Los Angeles, marketing of the property, initial office set-up
  • Responsible for maintaining resident files, lease up, promoting positive, productive relationship with residents and competitors and training new Property Manager at the completion of the lease up.

Senior Property Manager

Holland Residential, Orange County
08.2005 - 03.2006
  • Directed the day to day operations of three communities in Orange County including, providing supervision and support to the staff, oversee lease files and approval of leases, enforce community rules and positive, proactive relationship with residents, direct eviction procedures
  • Financial responsibilities included, developing a budget, expense control, prepare and evaluate financial statements and monthly reports, input of invoices in a timely manner, purchases for the property and vendor selection, coordinate maintenance of the property, including service requests, unit turns and preventative maintenance.

Community Manager

Aimco
Irvine, CA
06.2002 - 08.2004
  • Responsible for the day to day operations and oversight of exterior renovation project
  • Duties included, positive relations and conflict resolution with residents, leasing and lease management
  • Also responsible for keeping informed of comps and current market conditions, monitoring expenses, interpreting financial statements and explaining budget variances, fiscal planning, accounts payable and accounts receivables
  • Other duties include ensuring the visual appeal and safety of the property and monitoring compliance of risk management and emergency procedures; maintain high occupancy and low delinquency, and mentor for newly hired managers.

Education

Bachelor of Arts - Organizational Management

Ashford University

Skills

  • COMPUTER SKILLS:
  • Microsoft Word, Excel, PowerPoint, Yardi (Voyager and Enterprise), On Site, MRI, AMSI, Focus, Rent Roll
  • Performance Assessment
  • Dispute Handling
  • Operating Cost Tracking
  • Local and State Laws

Additional Information

  • LICENSE ACCREDIDATIONS: , Real Estate License / Accredited Resident Manager (ARM)

Timeline

Area Community Director, Community Director

Management Company
06.2019 - Current

10.2013 - 05.2019

Community Manager

R.W. Selby & Company, Inc
04.2012 - 03.2013

Community Manager

Western National Group
06.2008 - 03.2012

Operations Manager

Reserve Lofts
03.2006 - 05.2008

Senior Property Manager

Holland Residential, Orange County
08.2005 - 03.2006

Community Manager

Aimco
06.2002 - 08.2004

Bachelor of Arts - Organizational Management

Ashford University

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Donna Gaiter Realtor