Donna Hurt Williams
Shreveport,LA
Summary
Experienced RN with background in Med/Surg, Hospice Case Management, Hospice Triage and On Call, and Psychiatric specialties. Dedicated and compassionate with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Patient-oriented Nurse with 14 years of diverse experience in direct patient care, staff supervision and department operations. Empathetic Hospice Nurse promoting over 14 years of expertise in healthcare industry. Knowledgeable in at-home and inpatient settings. Successful background providing compassionate, quality palliative care. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RN
Louisiana Behavioral Health
05.2023 - 06.2024
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, and intramuscular injections and monitored responses.
- Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
- Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
- Implemented effective time-management strategies to optimize productivity while maintaining high-quality patient care standards.
- Evaluated the effectiveness of nursing interventions, revising care plans as needed to ensure optimal patient outcomes and satisfaction.
- Participated in hospital-wide quality improvement initiatives aimed at enhancing overall patient satisfaction levels.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Hospice RN Case Manager/On Call Nurse
Amedisys Hospice Of Shreveport
10.2019 - 05.2023
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established hospice care services for elderly and disabled patients.
- Worked as a team member and independently in the field
- As an on-call nurse, I was responsible for taking care of the entire census of the Shreveport office (40-50+). Skills included taking calls, prioritizing calls, seeing pts on a PRN basis and strong time management skills.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
RN Case Manager/On-call Nurse
Agape/Gamble/Aime Hospice (company Sold 3 Times)
04.2011 - 10.2019
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
RN
Highland Hospital
10.2010 - 04.2011
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Education
Associate Degree in Nursing - Nursing
Grayson County Community College
Denison, TX05.2010
Skills
- Home Visits
- Admissions Support
- Intramuscular Injections
- Operational Standards
- Patient Health Information Access
- Author Reports
- Monitoring Vitals
- Community Program Referrals
- Problem Identification
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
Certification
BLS Certified
Timeline
RN
Louisiana Behavioral Health
05.2023 - 06.2024
Hospice RN Case Manager/On Call Nurse
Amedisys Hospice Of Shreveport
10.2019 - 05.2023
RN Case Manager/On-call Nurse
Agape/Gamble/Aime Hospice (company Sold 3 Times)
04.2011 - 10.2019
RN
Highland Hospital
10.2010 - 04.2011
Associate Degree in Nursing - Nursing
Grayson County Community College
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