Donna J. Marquis
Racine,WI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Office Manager / Catering Coordinator
Compass Group USA
11.2022 - 12.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Catering Supervisor / Office Assistant
Guckenheimer Corporate Dining
11.2021 - 11.2022
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
- Coordinated event logistics with clients, venue managers, and other vendors to ensure seamless execution of catered events.
- Developed customized menus based on client preferences, dietary restrictions, and budget considerations.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Catering Coordinator / Office Assistant
Compass Group USA
05.2012 - 11.2021
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Optimized team performance by effectively scheduling and supervising staff during events.
- Increased repeat business through strong relationship-building with clients and vendors.
- Delivered exceptional culinary experiences by working closely with chefs to develop innovative menus tailored to clients'' preferences.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Catering Associate
Aramark
01.2000 - 05.2012
- Enhanced event satisfaction by providing exceptional catering services and maintaining high standards of food quality.
- Achieved increased client retention by delivering outstanding customer service and addressing feedback effectively.
- Streamlined catering operations by implementing efficient systems for food preparation, setup, and breakdown.
- Developed strong relationships with clients through clear communication and proactive problem-solving skills.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Executed synchronized meal service simultaneously serving multiple guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Maintained flexible work schedule to meet event needs.
- Returned reusable goods and serving equipment for inventory and restock.
- Arranged linens and table settings according to seating plan and event theme.
- Oversaw catering orders to verify accuracy and completeness.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
Education
High School Diploma -
Beloit Memorial High School
Beloit, WI06.1986
Skills
- Customer Service
- Office Management
- Administrative Support
- Data Entry
- Expense Reporting
- Billing
- Office Administration
- Clerical Support
- Mail Handling
- Organizational Skills
- Event Coordination
- Customer Relations
- Relationship Building
- Vendor Relations
- Document Management
References
John Vanderlinde - Resident District Manager (Compass) - 414.850.1487
Melissa Miller - Director of Dining Services (Compass) - 262.880.8863
Mylin Rice - Director of Dining Services (Compass) - 312.478.5838
June Carleton - Executive Assistant (SC Johnson) - 262.914.0124
Connie Kirchner - Retired (Ascension Hospital) - 262.939.7237
Timeline
Office Manager / Catering Coordinator
Compass Group USA
11.2022 - 12.2023
Catering Supervisor / Office Assistant
Guckenheimer Corporate Dining
11.2021 - 11.2022
Catering Coordinator / Office Assistant
Compass Group USA
05.2012 - 11.2021
Catering Associate
Aramark
01.2000 - 05.2012
High School Diploma -
Beloit Memorial High School