Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna J Stephens

Goshen

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

32
32
years of professional experience

Work History

Deli Associate

Byrd Drugs
03.2016 - Current
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Customer Service Cashier

Food World
10.2013 - 04.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Substitute Teacher Aide

Pike County Board Of Education
09.2008 - 05.2013
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Customer Service Manager

Food World
08.1993 - 08.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Goshen High School
Goshen, Al
05-1987

Skills

  • Food safety
  • Cleaning and sanitizing
  • Safe food handling practices
  • Customer engagement
  • Accurate money handling
  • Inventory rotation
  • Register operations
  • Product merchandising
  • Merchandising displays
  • Reliability and punctuality
  • Strong work ethic
  • Honesty and integrity
  • Inventory checks

Timeline

Deli Associate

Byrd Drugs
03.2016 - Current

Customer Service Cashier

Food World
10.2013 - 04.2014

Substitute Teacher Aide

Pike County Board Of Education
09.2008 - 05.2013

Customer Service Manager

Food World
08.1993 - 08.2007

High School Diploma -

Goshen High School

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Donna J Stephens