Results-oriented Dietitian with 27 years of experience working in multiple health care and outpatient settings. Dedicated to using evidence-based nutrition to improve health outcomes. Expert at counseling, treatment planning, menu planning, meal modifications and progress monitoring.
Overview
25
25
years of professional experience
Work History
Integrated Health Management Team Dietitian
Unicare Inc.
07.2018 - Current
Provided evidence-based guidance to help clients reach their weight management goals through balanced meal planning and lifestyle changes.
Educated patients on the importance of proper nutrition for managing chronic conditions, such as diabetes, hypertension, and heart disease.
Participated in continuing education programs to stay current with emerging research trends in the field of dietetics.
Worked collaboratively with other disciplines through to support all aspects of members mental, social nutritional and physical needs.
Improved patient outcomes by developing individualized nutrition plans and providing ongoing counseling.
Clinical Dietitian
Rosewood Nursing and Rehabilitation Center
05.2007 - 07.2018
Completed monthly evaluations ensuring quality control standards for food safety and satisfaction.
Developed patient specific Care Plans and monitored goal outcomes.
Worked with FSD to develop menus for all prescribed diets while ensuring adequate nutritional content and resident food enjoyment.
Assisted in the development and training of policies and procedures to comply with State and Federal regulations.
Educated patients and families on appropriate nutrition management strategies for specific health conditions.
Actively participated in interdisciplinary team meetings, providing insight into the role of nutrition in overall patient care and contributing to comprehensive treatment planning efforts.
Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
Per Diem Clinical Dietitian
Anna Jacques Hospital
08.2004 - 04.2007
Provided timely patient assessment, nutrition interventions and education.
Acted as Nutrition Manager fulfilling all job requirements, Including: attending necessary meetings, scheduling, and compiling detailed monthly reports.
Promoted a healthy lifestyle through group education sessions on various topics related to nutrition and wellness.
Used electronic medical record systems proficiently for tracking patient progress notes, orders, and other essential documentation aspects required in daily practice as a Clinical Dietitian.
Multi-facility Dietitian
Kindred Healthcare
10.2000 - 01.2004
Supervised Dietary Departments in multiple nursing homes with duties involving both clinical and food service management.
Planned nutritious meal options for individuals with various health needs long term care/rehabilitation facility program.
Maintained accurate records of client assessments, interventions, progress updates, and discharge planning to ensure continuity of care.
Conducted monthly quality improvement surveys and reported findings to Administration.
Chaired and attended weekly weight loss and wellness committees.
Chief Clinical Dietitian
Springs Memorial Hospital
10.1998 - 08.2000
Supervised in-patient clinical staff.
Provided nutritional assessment, medical nutrition therapy and education to patients and family members with acute and chronic illnesses.
Contributed to multiple interdisciplinary committees.
Co-chair of Diabetic Support Group.
Provided community education classes on a wide range of nutrition topics.
Mentored dietetic interns, providing guidance on clinical skills development and fostering professional growth within the field of dietetics.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange