Donna Joann Abbott
Mattoon,IL
Summary
Accomplished Engagement Manager with a proven track record at Deloitte, enhancing customer satisfaction and project efficiency through expert application of Agile methodologies and data-driven decision-making. Skilled in fostering customer engagement and leading cross-functional teams, excel in driving complex projects to successful completion, ensuring high-quality deliverables and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Engagement Manager
CSI Companies / Deloitte
2021.07 - Current
- Recently managing a complex engagement that included 23 separate Product Lines with a total of 290 applications.
- Consulted with teams on established best practices and process improvements.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Developed comprehensive project plans outlining key milestones, resource requirements, and deliverables to provide clients with a clear roadmap for success.
- Helped with product rollouts as a subject matter expert for Talent Transformation.
- Led cross-functional teams to deliver complex projects on time, ensuring client satisfaction and repeat business.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
Project Manager /Senior Business Analyst
K-Force / Charter Communications
2020.04 - 2021.04
- Facilitated requirement-gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Planned, designed, and scheduled phases for a new Product Line to Medium to Small Businesses
- Improved product lifecycle management, streamlining processes from concept to launch.
- Developed product documentation to communicate upcoming features and products to internal teams.
Product Manager
Apex Systems / Archer Daniels Midland
2018.08 - 2019.06
- Boosted customer satisfaction through regular engagement with client representatives and ensuring timely resolution of issues.
- Ensured seamless integration of new features with existing systems by working closely with software architects and developers.
- Managed a successful product launch that provided our US scale operations to track additive Lot Numbers to meet regulatory requirements
- Enhanced product quality by implementing agile methodologies and continuously refining backlog priorities.
Project Manager
DXC Technology / United Airlines
2016.09 - 2017.09
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Enhanced product development that allowed Flight Attendants and Pilots to confirm scheduling by mobile devices.
- Built trust among team members by encouraging open communication channels, resolving conflicts professionally, and promoting collaboration across functions.
- Implemented best practices to drive quality IT project delivery.
- Devised test plans to validate accuracy of IT projects.
Education
Bachelor of Arts - Social Work
Lewis University
Romeoville, ILNo Degree - Masters in Social Work
Loyola University of Chicago
Chicago, ILSkills
- Product Backlog Management
- Customer Engagement
- Sprint Planning
- Software Development Lifecycle
- Data-driven decision-making
- Interpersonal Communication
- Customer Empathy
Certification
- Leading SAFe Training
- SAFe Product Owner/Product Manager Training
- SSM - Scrum Master Certification
- SAFe DevOps Training
Additional Information
I have experience as a Social Worker so I have first-hand experience with the needs and regulations surrounding documentation. Even today in my current role "If it is not documented it never happened." I understand that documentation is not just a summary of a session, It provides a thorough patient history, diagnosis, and treatment details. Documentation should be ready at any time to be pulled for internal or external Audit.
Timeline
Engagement Manager
CSI Companies / Deloitte
2021.07 - Current
Project Manager /Senior Business Analyst
K-Force / Charter Communications
2020.04 - 2021.04
Product Manager
Apex Systems / Archer Daniels Midland
2018.08 - 2019.06
Project Manager
DXC Technology / United Airlines
2016.09 - 2017.09
Bachelor of Arts - Social Work
Lewis University
No Degree - Masters in Social Work
Loyola University of Chicago
- Leading SAFe Training
- SAFe Product Owner/Product Manager Training
- SSM - Scrum Master Certification
- SAFe DevOps Training
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