Donna L. Brannon
Niceville,FL
Summary
Persuasive Outreach Director leads planning and execution of engagement and outreach activities with allies and partner organizations. Proven experience in developing plans to expand and effectively engage public to connect them to program offerings. Four years of experience and demonstrated success with knowledge of marketing principles and processes to develop working relationships with potential community support and future prospective clients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Outreach Director
American House Senior Living Community
01.2021 - Current
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Increased education and awareness of about The American House Community through programs and marketing materials.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Liaised with corporate sales and marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs.
- Created and implemented print and digital public awareness campaign to increase awareness of special events hosted by The American House Community.
- Partnered with local organizations to expand access to social and community services.
- Implemented strategies to increase public awareness of social and community service programs.
- Developed and implemented training programs for staff.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
Dining Room Supervisor
American House Senior Living
01.2018 - 01.2021
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
Customer Service Representative
General Dynamics IT
01.2013 - 01.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Owner/Office Manager & Licensed Real Estate Agent
Mountain & Ocean Real Estate
01.2003 - 01.2013
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Negotiated, facilitated, and managed real estate transactions.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC05.1986
Skills
- Outreach marketing
- Event Organization
- Neighborhood canvassing
- Canvassing
- Data Entry
- Office Management
- Payroll and budgeting
Certification
Real Estate License, 10 yrs - Garden City, SC
Timeline
Outreach Director
American House Senior Living Community
01.2021 - Current
Dining Room Supervisor
American House Senior Living
01.2018 - 01.2021
Customer Service Representative
General Dynamics IT
01.2013 - 01.2014
Owner/Office Manager & Licensed Real Estate Agent
Mountain & Ocean Real Estate
01.2003 - 01.2013
High School Diploma -
Socastee High School
Real Estate License, 10 yrs - Garden City, SC
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