Donna L. Crutcher
Lithonia,GA
Summary
Accomplished Branch Staffing Manager with extensive experience in directing and coordinating business functions. Proven abilities in business operations, strategic planning, recruiting and sourcing candidates and employee relations. Possess concise written and verbal communications skills, as well as analytical and proven solving abilities. A senior leader, who promotes teamwork, collaboration, and consensus to support and meet operational goals. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and successful at meeting and exceeding branch goals. Detailed-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Expertise in customer service relations and sales management.
Overview
27
27
years of professional experience
Work History
Branch Manager
CHASE STAFFING
11.2004 - 04.2023
- Responsible for service excellence throughout the recruitment cycle and acts as a Brand
- Ambassador for existing and new clients
- Train and develops operation staff which includes Recruiters and Business Development
- Managers
- Focus on delivering top talent to hiring managers while providing proactive and timely communication on the status of candidate search
- Utilize exceptional innovative sourcing techniques and leverages technology to find active and passive candidates, cold calling, and establishing a network of talent and resources
- Complete detailed job scopes conversations with the client hiring manager to determine position specifications
- Solicit and pursue referrals from business networks and/or internal referrals
- Working knowledge of P&L by cutting and controlling costs and achieving consistent profitability
- Achieves consistent and highest gross margin/mark-up through bill rates
- Proficient at completing payroll and operational functions
- Ensures that all compliance requirements (I-9's, Direct Deposit, Workers Compensation, Driver files, WOTC, post-offers, etc.) are 100%
- Weekly client visits
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
General Manager
Garden Cove
01.1996 - 01.2004
- Responsible for managing business operations, developing and managing sales and promotional programs
- Managed employee relations and performance
- Managed profit and loss
- Administered inventory control and ensured customer satisfaction
- Managed and supervised all departments which included shipping and receiving, health and beauty, limited foods, grocery and produce
- Hired, supervised and directed activities of 30 or more employees
- Conducted employee evaluations and determined disciplinary actions and terminations when necessary
- Schedule all employee work hours, vacation and other leave times
- Provided all employee training and development
- Conducted weekly staff meetings to discuss sales, product, upcoming events and improvements in customer service
- Processed and generated bi-weekly
- Planned and forecasted prospective sales
Education
Master of Science - Human Resource Management
Strayer University
Washington, DC03.2014
Bachelor of Science - Business Management
Faulkner University
Montgomery, AL12.1996
Skills
- Account Analysis Expertise
- Revenue Generation
- Goals and Performance
- Excellent Time Management Skills
- Attention to Detail
- Team Development
- Business Operations
Timeline
Branch Manager
CHASE STAFFING
11.2004 - 04.2023
General Manager
Garden Cove
01.1996 - 01.2004
Master of Science - Human Resource Management
Strayer University
Bachelor of Science - Business Management
Faulkner University
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