Donna Kavaliauskas
Wake Forest,NC
Summary
Results-driven financial services professional with 25+ years of experience in credit, collections, and customer service, including recent corporate experience in high-volume credit analysis. Proven ability to manage large portfolios, evaluate risk, and support business operations through accurate financial decision-making. Strong background in administrative support, loan processing, and cross-functional collaboration. Recognized for high performance, including a 100% quality score in call center operations. Seeking full-time or remote opportunities in credit, finance, or administrative support.
Overview
35
35
years of professional experience
Work History
Senior Credit Representative
Martin Marietta
Raleigh, USA
12.2020 - 04.2026
- Reviewed and processed credit applications and account requests, ensuring accuracy and compliance with company policies
- Conducted detailed credit evaluations to support risk management and informed decision-making
- Released liens and managed documentation related to account approvals and credit holds
- Collaborated daily with sales teams and credit managers to resolve account issues and support business operations
- Handled vendor and trade reference requests, maintaining timely and professional communication
- Maintained accurate account records and ensured data integrity across systems
- Built strong working relationships across departments, improving workflow efficiency and response times
Mortgage Closer / Funder
Wells Fargo
Raleigh, USA
04.2020 - 12.2020
- Prepare mortgage loan files for closing, including purchases and refinances
- Ensure all documentation meets company guidelines and federal regulations
- Collaborate with mortgage consultants, processors, underwriters, title agencies, and customers
- Review and finalize loan documentation for accuracy and compliance
- Fund loans and authorize disbursement once all conditions are met
Account Resolution Specialist III
Wells Fargo Auto
Raleigh, USA
12.2013 - 04.2020
- Managed inbound and outbound calls to assist customers with delinquent auto loans
- Negotiated payment arrangements and determined appropriate resolution strategies
- Analyzed root causes of delinquency to provide tailored solutions
- Processed payments and offered deferments when qualified
- Referred customers to assistance programs as needed
- Maintained a 100% quality assurance score
- Utilized systems including CARS and ITOP
- Consistently met performance goals in a high-volume call center
Remarketing Account Specialist
Consolidated Asset Recovery Systems, Inc
Raleigh, USA
03.2012 - 12.2013
- Managed approximately 100 repossessed assets monthly
- Coordinated transportation to auction facilities nationwide
- Reviewed condition reports and determined asset value
- Negotiated auction bids and communicated with clients
- Resolved invoice discrepancies and processed titles
Account Recovery Case Manager
Consolidated Asset Recovery Systems, Inc
Raleigh, USA
04.2011 - 03.2012
- Managed a portfolio of 200-300 repossession cases per month
- Coordinated with recovery agents, skip tracing companies, and clients
- Directed recovery strategy and ensured efficient case resolution
- Oversaw post-recovery processes and documentation
Senior Credit Resolutions Specialist
First Citizens Bank
Raleigh, USA
03.1997 - 01.2010
- Managed a portfolio of approximately 7,000 accounts
- Maintained less than 1% delinquency rate
- Conducted collections across multiple states
- Performed skip tracing and coordinated repossessions
- Trained new hires and supported department procedures
- Resolved disputes and maintained strong customer relationships
Customer Service Supervisor - Bankcard Operations
First Citizens Bank
Raleigh, USA
06.1994 - 03.1997
- Supervised a team of 8-10 representatives
- Conducted hiring, training, and performance evaluations
- Implemented new procedures and credit card programs
- Improved call tracking and service quality
Customer Service Representative - Bankcard
First Citizens Bank
Raleigh, USA
07.1991 - 06.1994
- Handled high-volume customer service calls
- Opened accounts and resolved disputes
- Promoted to supervisory role based on performance
Education
High School Diploma -
West Craven
Vanceboro, NCSkills
- Credit Analysis & Risk Assessment
- Collections & Account Resolution
- Accounts Receivable Support
- Customer Service & Retention
- Loan Processing & Funding
- Data Entry & Documentation Accuracy
- Microsoft Excel & Office Suite
- Vendor & Client Relations
- Call Center Operations
- Team Collaboration & Training
Timeline
Senior Credit Representative
Martin Marietta
12.2020 - 04.2026
Mortgage Closer / Funder
Wells Fargo
04.2020 - 12.2020
Account Resolution Specialist III
Wells Fargo Auto
12.2013 - 04.2020
Remarketing Account Specialist
Consolidated Asset Recovery Systems, Inc
03.2012 - 12.2013
Account Recovery Case Manager
Consolidated Asset Recovery Systems, Inc
04.2011 - 03.2012
Senior Credit Resolutions Specialist
First Citizens Bank
03.1997 - 01.2010
Customer Service Supervisor - Bankcard Operations
First Citizens Bank
06.1994 - 03.1997
Customer Service Representative - Bankcard
First Citizens Bank
07.1991 - 06.1994
High School Diploma -
West Craven