Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Donna L Munera

Lady Lake

Summary

Proven customer service expert with a track record of enhancing customer satisfaction and loyalty at Publix. Skilled in problem-solving and teamwork, adept at resolving conflicts. Demonstrates exceptional people skills and professionalism, significantly contributing to team success and customer service delivery.

Overview

4
4
years of professional experience

Work History

Sales Associate

Skechers
05.2023 - Current
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Customer Service Representative

Publix
04.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate Of Arts And Sciences - Communication

Suffolk County Community College
Selden, NY

Skills

  • Teamwork and collaboration
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Professional demeanor

Timeline

Sales Associate

Skechers
05.2023 - Current

Customer Service Representative

Publix
04.2021 - Current

Associate Of Arts And Sciences - Communication

Suffolk County Community College

Similar Profiles

CREATE PROFILE
Donna L Munera