Donna Lee Sandefur
Kingsport,TN
Summary
Dependable Legal Assistant accomplished in assisting high profile attorneys on many successful cases. Dedicated to maintaining professional standards and ethical work habits to produce quality case content. Excellent technical and organizational skills to excel under deadline and workload pressures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Legal Assistant
Ross Legal Group
09.2021 - 08.2022
- Answer Phones, screen potential new clients, schedule depositions, mediations, hearings, prepare pleadings, Subpoenas, file pleading in both State and Federal Court, organize documents for file, speak with clients and opposing counsel, close files.
- Handled office scheduling and made notes for deadlines, motions and other important dates, for an average of 125 open files.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, paralegal and fellow legal assistants on complex cases and legal processes.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Organized key evidence exhibits to prepare for trials.
- Interviewed and prepared intake sheets for clients.
- Prepared case summaries for mediation conferences.
Legal Assistant
Stockham Law Group
10.2019 - 09.2021
- Answer Phones, screen potential new clients, schedule depositions, mediations, hearings, prepare pleadings, Subpoenas, file pleading in both State and Federal Court, organize documents for file, speak with clients and opposing counsel, close files.
- Handled office scheduling and made notes for deadlines, motions and other important dates, for an average of 125 open files.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, paralegal and fellow legal assistants on complex cases and legal processes.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Organized key evidence exhibits to prepare for trials.
- Interviewed and prepared intake sheets for clients.
- Prepared case summaries for mediation conferences.
Account Manager/Project Manager/Customer Service/Accounts Receivable/Accounts Payable
Saftron Manufacturing/Industrial Plastic Products/Depend O Drain/Anko Products
Bradenton, Florida
08.2008 - 10.2019
- Set up new accounts, enter orders, technical advice, sales, phone calls, organize projects, follow project from beginning through completion
- Processed invoices, received payments, issued payments
- Purchasing
- Evaluated, issued and processed RMA’s and warranties
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new [Product or service] and updated account information to maintain high standards of client service.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $[Amount] in sales.
- Negotiated prices for products and freights to decrease overall costs by [Number]%.
Legal Assistant
The Office of the County Attorney
08.2006 - 04.2008
- Workers Compensation/Employment Law Attorney as well as Contract/Real Estate Law Attorney
- Open files, prepare pleadings, Subpoenas, schedule depositions, mediations, and hearings, speak with clients as well as opposing counsel, filing - Work hand in hand with Human Resources Department in all aspects of employment situations - Prepare agenda items for Board of County Commissioners Meetings.
Education
Associate of Arts - Paralegal Studies
Keiser College
Sarasota, FL05.1998
High School Diploma -
Sarasota High School
Sarasota, FL1996
Skills
- Filing System Organization / Document and File Management
- Correspondence and Legal Forms Drafting
- Exceptional Telephone Etiquette / Upbeat and Positive Personality; Calm and Professional Under Pressure; Patient and Empathetic / Deals well with Difficult Clients
- Assisting Legal Professionals / Administrative and Clerical Support
- Conducting Intakes / Prospecting Clients
- Settlement Statements
- Confidentiality and Discretion / Confidentiality and Data Protection
- Appointment / Calendar Coordination
- Multitasking and Time Management
- Workers' Compensation / Property Insurance / Personal Injury Knowledge
- Remote Conferencing
- Project Schedule Coordination / Timeline Planning and Management / Deadline Management
- Team-Oriented and Cooperative
Timeline
Legal Assistant
Ross Legal Group
09.2021 - 08.2022
Legal Assistant
Stockham Law Group
10.2019 - 09.2021
Account Manager/Project Manager/Customer Service/Accounts Receivable/Accounts Payable
Saftron Manufacturing/Industrial Plastic Products/Depend O Drain/Anko Products
08.2008 - 10.2019
Legal Assistant
The Office of the County Attorney
08.2006 - 04.2008
Associate of Arts - Paralegal Studies
Keiser College
High School Diploma -
Sarasota High School
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