Donnalyn Padron
Houston
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Concord Hospitality
12.2023 - Current
- Hotel: Cambria Hotel Houston
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Holiday Inn Express Hotel
05.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Passenger Service Agent
American Airlines
12.2021 - 05.2023
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Announced flight status updates and information about gate changes over PA system.
Sales Support
Holiday Inn Club Vacations Seaside
06.2019 - 08.2021
Passenger Service Agent
ISS Facility Services
09.2016 - 06.2019
- Airline: AirFrance and KLM
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Announced flight status updates and information about gate changes over PA system.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Passenger Service Agent
Menzies Aviation
06.2013 - 03.2015
- Airline: Singapore Airlines
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Announced flight status updates and information about gate changes over PA system.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Education
Doane Academy Foundation
Philippines03-2002
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Guest relations
- Guest accommodations
- Listening skills
- Administrative skills
- Microsoft office
- Data entry
- Computer skills
- Reservations
- Clerical duties
Timeline
Front Desk Agent
Concord Hospitality
12.2023 - Current
Front Desk Agent
Holiday Inn Express Hotel
05.2023 - 12.2023
Passenger Service Agent
American Airlines
12.2021 - 05.2023
Sales Support
Holiday Inn Club Vacations Seaside
06.2019 - 08.2021
Passenger Service Agent
ISS Facility Services
09.2016 - 06.2019
Passenger Service Agent
Menzies Aviation
06.2013 - 03.2015
Doane Academy Foundation
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