Donna McCorkle Roque
Rancho Dominguez,CA
Summary
Seasoned professional in the area of Social Work Services and Counseling with extensive experience as a State Certified Ombudsman, Advocate, Elder/Disabled Adult Abuse Investigator, Social Worker, Therapist and Counselor with a demonstrated track record of successfully working with diverse populations in individual and group settings. Skilled at motivating, counseling, communicating and advocating for clients dealing with physical and emotional abuse and behavioral and emotional disorders, developmental disabilities, elder abuse, substance abuse and relationship conflicts.
Overview
11
11
years of professional experience
Work History
Advocate II/ State Certified Ombudsman
Wise and Healthy Aging
Long Beach, CA
03.2020 - Current
- Identify, investigate and resolve complaints including alleged elder and dependent adult abuse to the satisfaction of residents of long-term care nursing homes and assisted living residential homes.
- Provide consultations and trainings on appropriate standards for elder abuse and disabled adult abuse reporting to nursing home staff and various staff from local hospitals and assisted living homes.
- Conduct the state certified Ombudsman witnessing procedure for all Advance Health Care Directives for skilled nursing home residents.
- Provide Ombudsman program training to interns, new hired staff and volunteers.
- Handle a high volume of crisis phone calls from nursing home residents and their family members and friends.
- Educate nursing home and long term home elderly occupants on residents' rights and state laws protecting the senior population.
- Ensure that all complaints are being handled according to program guidelines.
- Provide continuing community presence through unannounced or scheduled visits to long-term care facilities.
- Provide case management and reporting in compliance with established procedures.
- Provide community education presentations, ongoing public relations and development with community partners like law enforcement and local fire departments.
- Use of personal vehicle to visit nursing homes and assisted living residential homes approximately 75% of the time.
Clinical Case Manager II
Volunteers of America
Los Angeles, CA
10.2018 - 03.2020
- Performed needs assessments with clients who were U.S. Veterans, to determine housing stability barriers and develops housing stabilization plans with participants.
- Worked with participants who were experiencing a variety of psychiatric, medical and social problems by motivating behavioral changes among enrolled participants through use of the Harm Reduction Model, Motivational Interviewing, Cognitive Behavioral Therapeutic Strategies and various other counseling techniques.
- Conducted ongoing psychosocial assessments to determine needs of Veterans and family members and encouraged active participation in the treatment planning process.
- Conducted scheduled weekly home visits for each assigned participant; provided unscheduled visits for crisis intervention as required by critical incidents.
- Assisted homeless veterans with locating housing after eligibility criteria had been met under the federally funded HUD-VASH program.
Clinical Case Manager
Carlos Lopez & Associates
Los Angeles, CA
01.2018 - 09.2018
- Worked as part of an interdisciplinary team to provide field based case management services to high needs homeless/formerly homeless veteran with active mental illness, substance abuse disorders and co-occurring medical conditions in the community and their homes
- Conducted biopsychosocial assessments, develop treatment plans and provide service coordination to veterans representing diverse cultural, ethnic, and educational backgrounds
- Documented all services rendered in an electronic health record system
- Connected veterans to VA and community resources and make appropriate referrals to community and other governmental agencies
Mental Health Counselor/Therapist
Exceptional Children's Foundation
Culver City, CA
07.2013 - 12.2017
- Administered counseling, i.e. individual, family and group therapy through use of specific behavioral strategies to children, teens, adults and families, including some with developmental disabilities struggling with emotional and behavioral disorders
- Participated in agency partnership with Santa Monica College to provide individual therapy services which included evidenced based treatment modalities to college students experiencing emotional and behavioral challenges
- Authored various forms of clinical documentation, i.e. bio-psycho-social assessments, treatment plans, progress notes, psychiatric referrals and treatment summaries according to the Los Angeles County Dept of Mental Health system guidelines
- Provided 24 hour on call crisis intervention to address issues of self harm, danger to others and suicidal/homicidal ideation and attempts
- Collaborated closely with treatment team to appropriately coordinate client care services
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school
Education
Master of Arts - Clinical Psychology
Pepperdine University
West Los Angeles, CABachelor of Arts - Psychology
Purdue University Calumet
Hammond, INSkills
- Investigate elder and dependent adult abuse
- Motivational Interviewing
- Trauma Informed Care
- Harm Reduction Treatment Model
- Superior communication skills
- Authored bio-psycho-social assessments
- Behavioral counseling
- Family therapy background
- Intensive case management
- Trainer on documentation standards, policies, procedures
- Articulate writing ability
- Effective evidenced based treatment strategies and outcomes
- Clinical documentation mastery
Affiliations
State Certified Ombudsman Program 6-15-20
Trauma Informed Care
Individual Cognitive Behavioral Therapy for Depression, Anxiety and Trauma
(ICBT)-6-26-17
Managing and Adapting Practice (MAP)- 6-6-2014
Triple P- Positive Parenting Program- 6-30-14
Trauma Focused Cognitive Behavioral Therapy (TF-CBT)- 10-24-13
Seeking Safety- (SST)- 8-7-2013
Elder Abuse/Disabled Adult Abuse Mandated Reporting
Child Abuse Reporting
Clinical Issues in Adoption
Techniques of Play Therapy
Treatment of Children in Grief
Childhood Developmental Disorders
Wraparound Intensive Services
Crisis Oriented Recovery Services (CORS)
Birth to Five Intervention Strategies
ICARE Assessment (0-5)
**Recipient of 2005 Child Welfare Worker Award from the Child Welfare League of America.
Additional Information
Microsoft Office Suite: Word, Basic Excel, Powerpoint
Experience with electronic health record systems: Exym and Clinitrak
Timeline
Advocate II/ State Certified Ombudsman
Wise and Healthy Aging
03.2020 - Current
Clinical Case Manager II
Volunteers of America
10.2018 - 03.2020
Clinical Case Manager
Carlos Lopez & Associates
01.2018 - 09.2018
Mental Health Counselor/Therapist
Exceptional Children's Foundation
07.2013 - 12.2017
Master of Arts - Clinical Psychology
Pepperdine University
Bachelor of Arts - Psychology
Purdue University Calumet
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