Donna M Thurman
Homer,AK
Summary
Proven expertise in billing systems and unparalleled customer service, honed at Cook Inlet Tribal Council, where I significantly enhanced invoice accuracy and client satisfaction. Skilled in insurance verification and adept at fostering strong relationships, I streamlined processes to boost efficiency and compliance, achieving a notable increase in membership conversion rates at Kohanic Broadcasting.
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Detail-oriented and methodical [Job Title] offering [Number] years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
18
18
years of professional experience
Work History
Childcare Billing Specialist
Cook Inlet Tribal Council
09.2012 - 10.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Membership Director
Kohanic Broadcasting
03.2007 - 05.2010
- Continuously refined internal communication processes to ensure that all staff members are well-informed about organizational policies, procedures and member-related updates.
- Evaluated program offerings regularly for relevance and value addition to members'' needs and interests.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
- Streamlined membership application process, resulting in higher conversion rates from prospective to actual members.
Education
No Degree -
University of Alaska Fairbanks
Fairbanks, AKHigh School Diploma -
Bethel Regional High School
Bethel, AK05-1981
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
Timeline
Childcare Billing Specialist
Cook Inlet Tribal Council
09.2012 - 10.2024
Membership Director
Kohanic Broadcasting
03.2007 - 05.2010
No Degree -
University of Alaska Fairbanks
High School Diploma -
Bethel Regional High School
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