Donna M. Williams
40238 N Exploration Trl, Phoenix,AZ
Summary
Highly experienced sales professional with extensive experience in Financial Advisory, Sales Training and Development, Sales Management with ability to develop effective sales strategies and provide insightful consultative guidance. Known for strong team collaboration and ability to adapt to changing client needs, ensuring reliable and results-driven service.
Overview
35
35
years of professional experience
Work History
Certified Debt Consultant
JG Wentworth
07.2024 - 11.2024
- Conducted preliminary assessments of potential clients'' finances, determining eligibility for company''s services based on their unique circumstances.
- Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
- Fostered strong relationships with clients, leading to high satisfaction levels and referrals.
- Mentored new hires in the intricacies of debt consultation, instilling confidence in their ability to deliver exceptional service to clients.
Certified Debt Consultant
Century Support Services
02.2023 - Current
- Developed debt reduction strategies for clients based on their personal financial situation.
- Analyzed credit reports, income statements, and other documents to identify areas of improvement.
- Conducted preliminary assessments of potential clients'' finances, determining eligibility for company''s services based on their unique circumstances.
- Responded to more than 200 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
Certified Debt Consultant II
Freedom Debt Relief
10.2017 - 08.2022
- Developed debt reduction strategies for clients based on their personal financial situation.
- Analyzed credit reports, income statements, and other documents to identify areas of improvement.
- Helped customers understand their legal rights regarding debt collection practices.
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
- Responded to more than 100 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
Director of Sales & Marketing
Spectrum Therapy Products
01.2015 - 02.2016
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Revamped company website allowing orders to be placed online.
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Brought company out of the negative and increased profits by 28% within 8 month time period
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Established new distribution channels, expanding the company''s reach into untapped markets.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Business Sales Executive
Time Warner Cable
11.2009 - 10.2013
- Built and maintained healthy sales funnel utilizing cold calling, referrals, and lead generation system
- Developed relationships with prospective customers and offered business solutions.
- Identified potential sales opportunities.
- Presented and sold services to executive customers and prospects.
- Upgraded services with existing clients by successfully resolving customer issues.
- Managed complete sales process from customer presentation to order, installation and post-sale service.
Operational Sales Manager
Luxottica Group
03.2009 - 11.2009
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
- Optimized inventory management practices, reducing overhead costs while ensuring product availability aligned with sales trends.
- Enhanced team performance with introduction of regular training sessions focused on product knowledge and sales techniques.
B2B Technical Sales
GHA Technologies
10.2002 - 12.2002
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Recommended products and services and explained features and costs to help customers make educated buying decisions.
IT Sales Account Manager
Insight
12.1999 - 10.2002
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Organized joint sales calls with current customers and outside vendors.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products and services..
Sales & Service Manager
Zacson Corporation
02.1999 - 12.1999
- Hired, trained and supervised team of 15 sales and service staff members to meet business goals.
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
International Call Center Consultant, Sales Supervisor, Sales Trainer
MCI International
11.1989 - 11.1998
- Streamlined call center operations for increased efficiency with well-developed training programs and resource allocation.
- Implemented new strategies for handling high call volumes during peak hours, resulting in decreased wait times for customers.
- Actively sought out feedback from management team to improve call center performance and provide better support to customers.
- Upheld high standards of professionalism throughout all interactions with clients, colleagues, and management alike
- Worked closely with management to identify areas for improvement within the call center, leading to increased operational efficiencies over time.
- Created and led ongoing professional development opportunities, for all levels of management.
- Increased efficiency by 178% and team productivity by 128% promoting operational best practices.
Education
Business Administration
Northern Arizona University
Flagstaff, Arizona1986
High School Diploma - College Prep
Camelback High School
Phoenix, AZ05.1984
Skills
- Debt Consultation
- Business Telecommunication Sales
- Loan Origination
- Sales Management
- Sales Training & Development
- Sales Operations Management
- CRM Proficient
Accomplishments
- Freedom Debt Relief 4 time Black Diamond winner, 2018, 2019, 2020, 2021
- Time Warner Cable Top Team Awards, 2010, 2011, 2012, 2013
- Zacson Top Team Awards - Feb 1999, March 1999, April 1999, May 1999, October 1999
- MCI Top Sales Executive - December 1989, January 1990, February 1990, April 1990, June 1990, August 1990,
- MCI President's Club Top Sales Supervisor Award 1996
- MCI Top Sales Team Award 1996
- MCI Top Quality Team Award 1996
- MCI Circle of Excellence Award Top 1% of MCI Management 1994
- MCI President's Club Top Sales Supervisor Award 1994
- MCI Excellence in Sales Quality Top Supervisor Award 1994
- MCI #1 Sales Supervisor out of 350 Sales Supervisors Company Wide 1994
- MCI Phoenix Finest Award 1994 MCI Top Sales Team Award 1994
- MCI Leader's Ring Top Sales Supervisor Award for 1992, 1993, 1994
- MCI President's Club Top Sales Supervisor Award 1993
Timeline
Certified Debt Consultant
JG Wentworth
07.2024 - 11.2024
Certified Debt Consultant
Century Support Services
02.2023 - Current
Certified Debt Consultant II
Freedom Debt Relief
10.2017 - 08.2022
Director of Sales & Marketing
Spectrum Therapy Products
01.2015 - 02.2016
Business Sales Executive
Time Warner Cable
11.2009 - 10.2013
Operational Sales Manager
Luxottica Group
03.2009 - 11.2009
B2B Technical Sales
GHA Technologies
10.2002 - 12.2002
IT Sales Account Manager
Insight
12.1999 - 10.2002
Sales & Service Manager
Zacson Corporation
02.1999 - 12.1999
International Call Center Consultant, Sales Supervisor, Sales Trainer
MCI International
11.1989 - 11.1998
Business Administration
Northern Arizona University
High School Diploma - College Prep
Camelback High School
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