Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Donna Marie Imanil

Raleigh,NC

Summary

Dynamic and dedicated Patient Service Representative at Cary Medical Group, skilled in customer service and office administration. Proven ability to handle sensitive situations with empathy while maintaining HIPAA compliance. Recognized for exceptional multitasking and fostering positive relationships with patients and staff to enhance clinic operations.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Cary Medical Group
05.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.'
  • Used Allscripts to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.

In Room Dining Server

Umstead Hotel &Spa
11.2023 - 05.2024
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
  • Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
  • Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
  • Educated guests on available menu options and daily specials, guiding them through their selections as needed.
  • Addressed any guest complaints promptly, resolving issues professionally and courteously.

To Go Server

Crab Du Jour
02.2020 - 11.2023
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.

Lounge Attendant

American Airlines
08.2022 - 02.2023
  • Provided support during special events in the lounge, helping create memorable experiences for attendees.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
  • Coordinated efforts with catering staff to ensure timely delivery of fresh food items according to guest preferences.
  • Resolved guest complaints professionally and efficiently, demonstrating excellent problem-solving skills.
  • Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.

Server

Marriott Hotel
04.2019 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Food Lion
04.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Education

No Degree - Nursing

Pensacola State College
Pensacola, FL

High School Diploma -

Pine Forest High School
Pensacola, FL
05-2018

Skills

  • Customer service
  • Office administration
  • Reception management
  • Front desk supervision
  • Problem-solving
  • Multitasking and organization
  • Money handling
  • Friendly and outgoing
  • Attention to detail
  • Punctual and hardworking

Certification

  • Best Employee of the Year

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Patient Service Representative

Cary Medical Group
05.2024 - Current

In Room Dining Server

Umstead Hotel &Spa
11.2023 - 05.2024

Lounge Attendant

American Airlines
08.2022 - 02.2023

To Go Server

Crab Du Jour
02.2020 - 11.2023

Server

Marriott Hotel
04.2019 - 12.2020

Cashier

Food Lion
04.2019 - 01.2020

No Degree - Nursing

Pensacola State College

High School Diploma -

Pine Forest High School
Donna Marie Imanil