Traveling
Donna Marie Wilson
Customer Service Coordinator
Weed,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-driven and focused on maximizing company compliance with applicable laws and standards.
Well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Realty ONE Group Pacifica
04.2010 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Compliance Officer
Realty ONE Group Pacifica
01.2021 - Current
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
Real Estate Agent Mentor
Realty ONE Group Pacifica
01.2021 - Current
- Enhanced mentee performance by providing personalized guidance and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Organized workshops and events that catered to the specific needs of the mentoring program participants.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Maintained up-to-date knowledge of industry trends, ensuring relevance of advice provided to mentees in an ever-changing landscape.
- Encouraged open dialogue between all parties involved in the mentoring process; fostered an inclusive atmosphere where diverse perspectives were valued.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
Transaction Coordinator
Self Employed Services
01.2012 - Current
- Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
- Conducted consistent follow-ups with clients to address any concerns or questions related to their transactions promptly.
- Identified potential roadblocks in transactions proactively and communicated solutions to relevant parties swiftly.
- Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Improved overall efficiency of the office by creating templates and checklists for recurring tasks in the transaction process.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Monitored industry trends closely to stay updated on changing regulations or market conditions that could impact ongoing transactions.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
204-B Supervisor
United States Post Office
08.2006 - 04.2009
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
City Letter Carrier
United States Post Office
08.2006 - 04.2009
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents. on all city routes in two cities.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Education
Associate of Arts - Business
College of The Siskiyous
Weed, CAReal Estate
University of Hawaii Maui College
Kahului, HI06.2010
Skills
- Risk Management
- Auditing Processes
- Document Review
- Compliance Reviews
- Federal and State Regulations
- Regulations Enforcement
- Legal research
- Relationship building
- Resource management
- Industry awareness
- Critical thinking
- Continuous learning
- Documentation review
- Report writing
- Team leadership
- Adaptability
- Problem solving
- Attention to detail
- Contract management
- Decision making
- Time management
- Organizational skills
- Confidentiality
- Quality assurance
- Conflict resolution
- Compliance monitoring
- Legal Compliance
- Records Review
- Business Operations
Additional Information
Licenses - Certifications - Awards
Real Estate License - State of Hawaii - Active
National Realtor's Association - Green Designation - Active
Top Producer Award - Wailea Realty Corp. - 2018
Top Producer Award - Realty One Group - 2022
Life Insurance License - State of Hawaii - Active
Drivers License - State of Hawaii - Active
Estate Planning -Living Trusts - License - Exertus - Active within the U.S. - Active
Interests
Photography
Swimming
Hiking
Walking
Timeline
Compliance Officer
Realty ONE Group Pacifica
01.2021 - Current
Real Estate Agent Mentor
Realty ONE Group Pacifica
01.2021 - Current
Transaction Coordinator
Self Employed Services
01.2012 - Current
Real Estate Agent
Realty ONE Group Pacifica
04.2010 - Current
204-B Supervisor
United States Post Office
08.2006 - 04.2009
City Letter Carrier
United States Post Office
08.2006 - 04.2009
Associate of Arts - Business
College of The Siskiyous
Real Estate
University of Hawaii Maui College
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