Donna MH Chennault Maraman
Manager/Trainer
Kosciusko,MS
Summary
I have always been a professional person whether it is working for a fortune 500 company or training horses for a rescue.
Responsible business professional with strong organizational and communications skills that drive change adoption and continuous improvement.
Communicating change with individuals to prioritize project goals and deliver improvement.
Building relationships based upon, trust, work ethic and integrity.
I am always willing to do what is best for the task at hand while maintaining the company's vision
Overview
36
36
years of professional experience
Work History
Veterinary Assistant
County Animal Clinic
10.2022 - Current
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
Supervisor
United Parcel Service, UPS
04.2019 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Account Manager Trainer
Southeastern Freight Lines
09.2006 - 02.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Trained and monitored new associates on selling and the effectiveness of customer service
- Promted diverstity and inclusion
Driver, Supervisor, Account Manager and Trainer
United Parcel Service, UPS
03.1988 - 03.2005
- Improved driver performance by implementing comprehensive training programs and regular evaluations.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
Education
BBA - Business Administration And Management
Falkner University
Mobile, AL2000
Bachelor of Science - Business Administration
Gulfcoast Community College
1992
High School Diploma -
Kosciusko Senior High School
Kosciusko, MS05.1985
Skills
- Procedure Support
- Animal Safety
- Surgical Assistance
- Bookkeeping and Accounting
- Patient Recordkeeping
- Lab operations
- Assisting in the field emergencies
- Business Planning
- Training animals
- Trailer parking
- Managing people
- Time management
Accomplishments
UPS
Top Gun amoung UPS supervisors
Top 10% amoung account managers for 7 years
top producing acount manager 3 years
Southeastern Freight Lines
Top 5 account Managers 7 years
Grew revenue minimum at 10-15% yeard over year 10 consecutive years
Account Manager of the Quarter 13 times
Negociator of the Quarter 10 straight quarters
Top trainer of the year
Presidents Club 7 years
Additional Information
I maintain class D CDL
I have assisted Law enforcement on neglect cases for equine
I understand and have applied the use of the Henneke body score system
I have assisted veterinarians on emergency calls for equine injuries/illness
I currently train and rehab equine
I currently volunteer for BLM Wild Horse and Burro program, Mississippi Horse rescue and Renaissant Equine rescue and welfare.
I have always been passionate, reliable and dedicated to the work I do, whether in my professional career or personal life.
Languages
Spanish
Full Professional
Latin
Professional Working
French
Professional Working
Interests
Animal welfare Have adopted out more than 400 horses which I have continued to monitor their current condition over the past ten years
Mentoring I have been a mentor for many years, helping to tutor young children in school
Timeline
Veterinary Assistant
County Animal Clinic
10.2022 - Current
Supervisor
United Parcel Service, UPS
04.2019 - Current
Account Manager Trainer
Southeastern Freight Lines
09.2006 - 02.2022
Driver, Supervisor, Account Manager and Trainer
United Parcel Service, UPS
03.1988 - 03.2005
BBA - Business Administration And Management
Falkner University
Bachelor of Science - Business Administration
Gulfcoast Community College
High School Diploma -
Kosciusko Senior High School