Donna (Nikki) Hale
Jefferson,KY
Summary
Dependable with great time management, recordkeeping, and scheduling. Helpful with hiring and recruiting good employees. Respectful, punctual and hardworking. Trustworthy and dependable. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Caregiver
Haven Caregiving
01.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recorded status and duties completed in logbooks for management.
Manager
Check Into Cash
03.2020 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Offered customer current promotions and deals.
- Cold calling previous and current customers.
- Goal oriented sales and implemented goals for the office.
Store Manager
Park N Save, Inc
07.2012 - 01.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Broke down invoicing and stored them in proper location, after faxing to main office.
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KY05.2007
Skills
- Workforce Management
- Financial Management
- Staff Development
- Correspondence Management
- Performance Management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Negotiation
- Time Management
- Verbal and Written Communication
- Staff Management
- File Organization
- Document Control
Timeline
Caregiver
Haven Caregiving
01.2021 - Current
Manager
Check Into Cash
03.2020 - 12.2020
Store Manager
Park N Save, Inc
07.2012 - 01.2020
High School Diploma -
Montgomery County High School
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