Donna "Shelly" Henson
Buena Vista,VA
Summary
Proficient leader in clinical settings, recognized for strong critical thinking and patient advocacy skills. Experienced in coordinating patient care and enhancing nursing staff performance, ready to contribute to organizational success and improved patient outcomes. Supports Carilion's hallmarks of service excellence and quality for all job responsibilities.
Overview
2027
2027
years of professional experience
Work History
Clinical Administrator
Carilion Roanoke Memorial Hospital
Roanoke, VA
01.2024 - Current
- Works closely with staff peers and service line management to carry out day-to-day operations in alignment with strategic goals and initiatives. Communicates directly with physicians, clinical leaders, senior managers, other departmental personnel, patients and families. Provides supervision and direction to staff.
- Demonstrates effective problem solving while serving as the administrative and clinical resource for the hospital.
- Responsible for hospital- wide triage and proper escalation for clinical, operational, facilities, and administrative issues. Provides onsite management in crisis/disaster situations in collaboration with Incident Command Team and Administrator on Call.
- Act on behalf of administration serving as the administrative liaison to patients, families, and employees across departments as well as external customers. Coordinates triage activities, as needed, through communications with CTaC, physiciands, and leadership of clinical an ancillary departments.
- Intracal member of the Emergency Response Team (Code Blue, Rapid Response, Heart Alert, Stroke Alert, BERT, AAA Alert, Sepsis Alerts, etc.). Serving as a clinical expert and facility resource for advanced clinical skills.
- Acts on behalf of Patient Advocacy to investigate patient, visitor, physician, and staff concerns and implements appropriate course of action.
- Utilizes leadership skills to organize, prioritize, direct, and give feedback regarding nursing care delivered by various levels of staff within the organization.
- Supports nursing staff in clinical tasks for patients of all ages. Maintains awareness of medical plan of care, nursing practice, guidelines, policies and procedures, to achieve optimum patient outcomes and professional environment.
- Performs advanced clinical skills as identified in competency.
- Coordinated and manages deaths within the facility.
- Coordinates resources necessary to provide adequate staffing for nursing system wide, assuring that resources are provided to maintain safe quality care for our patients.
- Consistently delivers the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.
- Champion Carilion's mission, vision and values: comply with policies and procedures, ethical standards and code of conduct set forth by the company.
Registered Nurse
Roanoke Memorial Hospital
Roanoke, VA
01.2015 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered critical care interventions and medications per established protocols.
- Monitored patient vital signs and reported changes to interdisciplinary team.
- Led emergency response efforts during code blue situations, ensuring swift action.
- Trained and mentored new nursing staff on ICU procedures and best practices.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Managed ventilator settings according to physician orders, significantly reducing instances of respiratory distress among critically ill patients.
- Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
- Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Advanced competencies: Swan-Ganz PA monitoring, Impella, Intra-Aortic Balloon Pump, Continuous Renal Replacement Therapy, Targeted Temperature Management.
- Provided targeted care and treatment to Cardiac ICU and Medical ICU patients.
Registered Nurse, Emergency Department
Rockbridge Community Hospital
Lexington, VA
2004 - Current
- Administered patient care in high-pressure emergency situations, ensuring rapid assessment and intervention.
- Monitored vital signs and lab results, interpreting data to inform clinical decisions swiftly.
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with multidisciplinary teams to develop and implement patient-centered care plans.
- Demonstrated strong clinical reasoning skills by assessing patients' conditions and initiating appropriate interventions.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Educated family members and caregivers on patient care instructions.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
- Reduced patient wait times with efficient triage processes.
- Reduced stress and anxiety for patients and families by offering compassionate care and support.
- Administered emergency medications to stabilize patients, improving chances for recovery.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Associate of Science - Nursing
ITT Technical Institute/ Breckenridge School of Nursing
SalemLicensed Practical Nurse - LPN
Stonewall Jackson School of Practical Nursing
LexingtonSkills
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Basic Life Support
- Swan-Ganz catheter monitoring
- Arterial line monitoring
- Impella
- Intra-Aortic Balloon Pump
- Continuous Renal Replacement Therapy
- Targeted Temperature Management
- LVAD
- TNCC
- NVCI
Timeline
Clinical Administrator
Carilion Roanoke Memorial Hospital
01.2024 - Current
Registered Nurse
Roanoke Memorial Hospital
01.2015 - Current
Registered Nurse, Emergency Department
Rockbridge Community Hospital
2004 - Current
Associate of Science - Nursing
ITT Technical Institute/ Breckenridge School of Nursing
Licensed Practical Nurse - LPN
Stonewall Jackson School of Practical Nursing