Donnashia Green
New Orleans,LA
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Sonesta ES Suites
New Orleans, United States
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
Front Desk Agent
Sheraton Metairie By Marriott
Metairie, LA
01.2018 - 04.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
IP Processor
Intralox
Harahan , LA
12.2015 - 09.2018
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected products and machines to maintain quality and efficiency.
Front Desk Agent
Hilton St Charles
New Orleans, LA
06.2015 - 02.2018
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Assistant Manager
Goodwill Industries Of Southeastern Louisiana
New Orleans, United States
09.2011 - 09.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Front Desk Agent
Wyndham Hotel
New Orleans, United States
10.2013 - 05.2015
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
High School Diploma -
John F Kennedy High School
New Orleans, LA05.2000
Skills
- Data Entry and Database Software
- Data Research and Analysis
- Accounting Techniques
- Fraud Prevention
- Telephone Etiquette
- Visitor and Customer Relations
- Front Desk Operations
- Data Imports
- Operational Requirements
- Email Software
- Computer Proficiency
Timeline
Front Desk Receptionist
Sonesta ES Suites
07.2021 - Current
Front Desk Agent
Sheraton Metairie By Marriott
01.2018 - 04.2021
IP Processor
Intralox
12.2015 - 09.2018
Front Desk Agent
Hilton St Charles
06.2015 - 02.2018
Front Desk Agent
Wyndham Hotel
10.2013 - 05.2015
Assistant Manager
Goodwill Industries Of Southeastern Louisiana
09.2011 - 09.2015
High School Diploma -
John F Kennedy High School
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