Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Donnate Distance

Baltimore,MD

Summary

Dynamic Night Auditor at Holiday Inn Express Hotel with a strong work ethic and exceptional problem-solving skills. Expert in balancing transactions and generating night audit reports, ensuring accuracy and guest satisfaction. Proven ability to streamline front desk operations while maintaining a secure environment, enhancing overall guest experiences.

Overview

2026
2026
years of professional experience

Work History

Night Auditor

Holiday Inn Express Hotel
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
  • Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
  • Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
  • Managed front desk operations during night, maintaining security and guest safety.
  • Provided guests with information about local attractions and services, enhancing their stay experience.

Server

Cracker Barrell
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Security

TSA
11.2024 - 02.2025
  • Directed security activities at investigation sites.
  • Fostered strategic partnerships with leading security vendors, staying abreast of emerging technologies and integrating them into network security framework.
  • Enhanced security measures by incorporating advanced security protocols into domain architecture designs.
  • Improved overall security by implementing updated protocols and procedures.
  • Ensured data security by implementing robust backup and recovery procedures.
  • Conducted regular system tests and continuously monitored network security.
  • Maintained and improved security and performance of systems.
  • Addressed potential security risks proactively by incorporating robust security protocols into all integration solutions developed.

Package Handler

FedEx
03.2022 - 05.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Dishwasher

Red Lobster
09.2018 - 09.2021
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.

Picker and Sorter

Amazon
03.2020 - 08.2021
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.

Security Officer

Security 1 Solutions
05.2017 - 05.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Education

High School Diploma - Business Communication

Joseph C. Briscoe High School
Baltimore, MD

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Night audit reports
  • Balancing transactions
  • End-of-day processes
  • Resolving issues
  • Teamwork and collaboration
  • Decision-making
  • Guest services
  • Reservations
  • Guest relations
  • Account balancing
  • Time management
  • Customer service
  • Night audit procedures
  • Financial management
  • Account reconciliation
  • Reception management
  • Credit and cash payments
  • Auditing techniques
  • Safety and security procedures
  • Charge posting
  • Daily reporting
  • Hospitality service expertise
  • Reservation processing
  • Wake-up calls
  • Oral and written communications
  • Audit reporting
  • Payment oversight
  • Automated telephone systems
  • Front desk operations
  • Room charges
  • Property management systems
  • Overseeing front desk
  • Room inventory
  • Managing reception
  • Conflict/issue documentation
  • Performing wake-up calls
  • Account audits
  • Front desk monitoring
  • Account closing
  • Cash handling
  • Professional appearance
  • Safe food handling
  • Food running
  • High volume dining
  • Food safety practices
  • Beverage preparation
  • Table setting
  • Food station setup
  • Food and beverage pairings
  • Food delivery
  • Food inspection
  • Front-of-house display creation
  • Wine service

Languages

English
Full Professional

Timeline

Security

TSA
11.2024 - 02.2025

Server

Cracker Barrell
03.2022 - Current

Package Handler

FedEx
03.2022 - 05.2024

Picker and Sorter

Amazon
03.2020 - 08.2021

Dishwasher

Red Lobster
09.2018 - 09.2021

Security Officer

Security 1 Solutions
05.2017 - 05.2018

Night Auditor

Holiday Inn Express Hotel

High School Diploma - Business Communication

Joseph C. Briscoe High School

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