Donnay Hilton
Nottingham,MD
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
CORRESPONDING CLERK (TEMP)
CareFirst
09.2023 - Current
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously
- Supported team members with various administrative tasks, contributing to a well-functioning office environment
- Prepared professional correspondence for internal and external communication purposes, demonstrating strong attention to detail
- Learned and adapted quickly to new technology and software applications
- Managed time efficiently in order to complete all tasks within deadlines
- Gained extensive knowledge in data entry, analysis and reporting.
ONBOARDING COORDINATOR
Cross Country Medical Staffing
01.2020 - 09.2023
- Trained new hires in technology required to access company systems and complete job tasks
- Completed required criminal, credit, or drug tests for new hires
- Collaborated with managers to identify and address employee relations issues
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process
- Led professional and thorough orientation sessions, introducing new hires to key company information
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details
- Reviewed onboarding processes regularly, identifying and correcting deficiencies
- Collaborated with different staff and management to facilitate department specific onboarding
- Completed human resource operational requirements by scheduling and assigning employees.
SCHEDULING STAFFING COORDINATOR/PAYROLL ADMINISTRATOR
Medstar Franklin Square Medical Center
01.2019 - 02.2020
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings
- Prepared and monitored sick leave files and served as administrator of sick leave program
- Monitored integrity of input into ADP
- Accurately prepare daily and monthly schedules for nursing department
- Coordinate schedule with Nursing Supervisor to ensure proper unit coverage
- Send daily staffing count to Director of Nursing
- Prepare and post in a timely manner the schedules for all units and all shifts.
STAFFING COORDINATOR
Genesis HealthCare
01.2018 - 01.2019
- Receive calls from nursing center managers or designees and assists in filling requests for centers staffing needs
- Prioritize requests based on urgency
- Take messages and provide information promptly, courteously and accurately in accordance with established policies and procedures
- Accurately records field per diem employee availability and coordinates employee availability with staffing requests
- Utilizes primarily per diem staff to fill shifts
- Proceed with affiliate vendors staffing requests
- With the agreement of the requesting center, contracts with per diem and affiliate vendor's staff
- Participates in on-call coordination to include but not be limited to receiving and entering data and acting as back-up to on-call
- Visit centers as applicable to maintain customer relations
- Performs other duties as requested.
INSURANCE VERIFICATION SPECIALIST
Advance Radiology
05.2014 - 01.2018
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Received and routed laboratory results to correct clinical staff members
- Trained new staff on current, correct insurance verification procedures
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations
- Registered and verified patient records before triage with most up-to-date information
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Chesapeake High School
Essex, MDSkills
- Scheduling and Staffing
- Cross-Functional Teamwork
- Employment Data Tracking
- Pre-Employment Screening
- Document Preparation
- Confidentiality and Data Protection
Timeline
CORRESPONDING CLERK (TEMP)
CareFirst
09.2023 - Current
ONBOARDING COORDINATOR
Cross Country Medical Staffing
01.2020 - 09.2023
SCHEDULING STAFFING COORDINATOR/PAYROLL ADMINISTRATOR
Medstar Franklin Square Medical Center
01.2019 - 02.2020
STAFFING COORDINATOR
Genesis HealthCare
01.2018 - 01.2019
INSURANCE VERIFICATION SPECIALIST
Advance Radiology
05.2014 - 01.2018
High School Diploma -
Chesapeake High School