DONNAY WILLIS
Temecula,California
Summary
Experienced Medical Assistant/Health care professional with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Indian Health Council INC
09.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Health Specialist
Concentra Medical Center
12.2019 - 07.2022
- Communicated with patients to understand health needs and challenges.
- Developed health plans for patients to improve overall health or recover from injuries and illnesses.
- Interviewed patients to obtain medical information and measured vital signs, weight and height.
- Conducted physical exams of patients to diagnose illnesses and create patient histories.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Patient Access Representative
Menifee Valley Medical Center
08.2017 - 11.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contacted patients on annual renewal dates to offer assistance.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Taught patients and families to use at-home medical equipment.
Patient Service Representative
UCDavis Medical Center
01.2014 - 06.2017
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Medical Assistant
Maric College
Sacramento, CA03.2004
Skills
- EMR Systems
- Customer Service
- Medical Terminology
- Patient Assessments
- Direct Patient Care
- Communicating with Patient Families
- First Aid
- Medical Procedures Understanding
- Microsoft PowerPoint
- Call Center Customer Service
- Call Routing
- Patient Screening
- Call Transfers
- Appointment Scheduling
- Medicaid
- Medicare
- Medical History Documentation
- Educate Patients
- Word Processing
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Indian Health Council INC
09.2022 - Current
Health Specialist
Concentra Medical Center
12.2019 - 07.2022
Patient Access Representative
Menifee Valley Medical Center
08.2017 - 11.2019
Patient Service Representative
UCDavis Medical Center
01.2014 - 06.2017
Medical Assistant
Maric College