Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Donne Dodge

Cathedral City,CA

Summary

Accomplished Flight Attendant offering over 35 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.

Results-focused flight attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Dedicated airline professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced flight attendant with over 35 years of experience in airline industry. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Flight Attendant

American Airlines
Fort Worth, TX
04.1987 - Current
  • Ensure safety and comfort of customers onboard aircraft.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Education

High School -

West High School
Anchorage, AK

Skills

  • Ramp Service
  • Pre-Flight Briefings
  • Cleanliness and Sanitation
  • Ticket Checks
  • Emergency Care
  • Public Interaction
  • Adult AED and CPR
  • Aircraft Safety Checks
  • Passenger Behavior Monitoring
  • Customer Feedback
  • Evacuation Procedures
  • Verbal and Written Communication
  • Annual Reviews
  • Customer Needs Assessments
  • Guest Satisfaction
  • Crew Resource Management
  • Regulation and Compliance Monitoring
  • Conflict Resolution Techniques
  • Emergency Situations Management
  • Client Support
  • Company Culture and Values
  • Critical Thinking
  • Flight Systems Management
  • Flight Operation Assistance
  • Passenger Care
  • Passenger Interaction
  • Emergency Procedures Knowledge
  • Passenger Documentation
  • Status Updates
  • Constructive Feedback
  • Medical Emergency Response
  • Service Quality
  • Company Guidelines
  • Storage Procedures
  • Industry Trends
  • Safety Regulation Compliance
  • Airline Policies
  • Federal Guidelines
  • Baggage Handling
  • Sales Expertise
  • Fire Extinguishers
  • Reading Comprehension
  • Equipment Oversight
  • Social Perceptiveness
  • Compliance with Operation Procedures
  • Flight Information Dissemination
  • PA Systems
  • Aircraft Surveillance
  • Food and Beverage Knowledge
  • Situational Awareness
  • Data Gathering
  • Safe Environment Planning
  • Crew Recruitment
  • Beverage Service
  • Negotiation Tactics
  • Standard Operating Procedures Maintenance
  • Cargo and Freight
  • Active Learning
  • Health and Safety Procedures
  • Performance Review
  • Employee Performance
  • Conflict Mediation
  • Special Needs Assistance
  • Aircraft Emergency Reports
  • Systems Analysis
  • Flight Crew Coordination
  • Safety Demonstrations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is better to fail in originality than to succeed in imitation.
Herman Melville

Timeline

Flight Attendant

American Airlines
04.1987 - Current

High School -

West High School
Donne Dodge