Donnea Dennis
Malden,MA
Summary
Driven Operation Manager with demonstrated track record of success in Retail environments. Keeps operations smooth and employees on-track with hands-on approach. Skilled in planning, monitoring, and optimizing business activities. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Customer-oriented Store Manager offering over 7 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Pandora Jewelry
Cambridge, MA
01.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Store Manager
The North Face Inc.
Natick, MA
12.2022 - 12.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Store Manager
The North Face Inc.
04.2022 - 12.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Store Manager
Dollar Tree
04.2021 - 03.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Operations Manager
CVS
12.2019 - 03.2021
- Counting deposits for end of day
- Maintain backroom for store
- Scheduling and training employees
- Supported back office procedures, including hiring and employment processes
- Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management
- Established objectives for staff, monitored performance, and coached on strategies to improve results.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Shift Manager
Amazon
04.2018 - 11.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations
Ambassador
Amazon
07.2017 - 04.2018
- Sorting packages overnight
- Assisting flex drivers in any concerns and/or questions they inquire upon
- Responsible coaching new associates in learning the operation of Amazon overnights and day shifts
- Problem solved packages that still need to be delivered or returned to station
- Responsible for building reset for overnight shifts
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Supervised staff, including development of team leaders to improve team management.
Shift Manager
Cosi
09.2016 - 10.2017
- Responsible for overseeing partners on the Night Shift
- Assisting Customers In Any Concerns And/Or Questions They Inquire About
- Responsible of handing store money deposits
- Taking catering orders
- Responsible for closing store at end of day, ensured that doors were locked and secure, making sure partners clean and stocked they area for the next day
Customer Service
Best Buy
09.2015 - 09.2016
- Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers
- Help answer questions and resolve customer issues
- Develop strong relationships with customers by becoming a trusted advisor and partner in assisting them.
Shift Leader
Cosi
09.2013 - 09.2015
- Responsible for overseeing partners on the Night Shift
- Assisting customers in any concerns and/or questions they inquire upon
- Responsible of handing store money deposits
- Receiving and processing catering orders
- Responsible for closing store at end of day, ensured that doors were locked and secure, making sure partners clean and stocked their area for the next day.
Education
High School Diploma - Sci
John F. Kennedy High School
06.2005
Skills
- Assignment Delegation
- Focus and Follow-Through
- Sales Tracking
- Policy Development and Enforcement
- Verbal and Written Communication
- Decision Making
- Goal Setting
- Sales Promotion
- Team Leadership
- Team Building and Leadership
- Store Opening and Closing
- Payroll Management
- Cash Management
- Shift Scheduling
- Recruitment and Hiring
- Performance Assessment
Accomplishments
- By creating a great cultural environment and teaching others the practice of C.O.M.P.A.S.S have lead TNF Boston into a positive leverage (10.73) for the year. With being ahead of target sales by 40%
- Managing the stockroom with creating systems on how to organize units with great cleaning habits to maintain it. With practicing great LP habits. Improved shrink from -10.36% ($124k) to -1.64% ($22k)
Timeline
Assistant Manager
Pandora Jewelry
01.2024 - Current
Store Manager
The North Face Inc.
12.2022 - 12.2023
Assistant Store Manager
The North Face Inc.
04.2022 - 12.2022
Store Manager
Dollar Tree
04.2021 - 03.2022
Operations Manager
CVS
12.2019 - 03.2021
Shift Manager
Amazon
04.2018 - 11.2019
Ambassador
Amazon
07.2017 - 04.2018
Shift Manager
Cosi
09.2016 - 10.2017
Customer Service
Best Buy
09.2015 - 09.2016
Shift Leader
Cosi
09.2013 - 09.2015
High School Diploma - Sci
John F. Kennedy High School
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