Donnealle Cate
Merritt Island,FL
Summary
Compassionate and dedicated Customer Experience Advocate with over a decade of experience supporting patients, customers, and providers in healthcare and high-volume call environments. Renowned for empathetic communication and exceptional problem-solving abilities, along with meticulous documentation skills. Proficient in navigating sensitive situations, adhering to HIPAA-compliant processes, and effectively managing multi-system workflows. Consistently recognized for high call accuracy, recipient of multiple “Customer Service Rep of the Month” awards, and achieving five-star customer feedback.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Weedman Lawn Care
01.2021 - Current
- Managed high-volume inbound calls while maintaining 100% accuracy on call grading.
- Assisted customers with billing, payments, renewals, scheduling, and account updates.
- De-escalated customer concerns using empathy and active listening, achieving one-call resolution.
- Recognized as Customer Service Representative of the Month five times in one year.
- Received numerous five-star Google reviews highlighting compassion and professionalism.
- Accurately documented all interactions in CRM systems and educated customers on service options.
- HR Contact: Diana Probst — 847-459-9333 | Manager: Luke P.
Customer Service Representative / Medical Transcriber
Titan Medical
01.2011 - 01.2021
- Supported patients and providers with medical equipment orders, billing inquiries, insurance questions, and shipment updates.
- Performed HIPAA-compliant medical transcribing with precision and accuracy.
- Provided compassionate explanations of product details, insurance requirements, and order status.
- Maintained accurate multi-system documentation and ensured timely follow-up to support patient and provider needs.
- Manager: Charise Comer — 734-788-8992
Education
Associate of Science - Undergraduate Studies
Valencia College
Orlando, FLHigh School Diploma - undefined
Barberton High School
Barberton, OH01.2005
Skills
- Patient-Centered Communication
- High-Volume Inbound Call Handling
- Healthcare Support & HIPAA Compliance
- Medical Transcribing
- CRM Documentation & Data Accuracy
- Problem Resolution & De-escalation
- Insurance/Billing Inquiry Support
- Multi-System Navigation
- Professional Phone Etiquette
- Empathy & Active Listening
- Time Management & Team Collaboration
- Customer relationship management
- Call handling techniques
- Conflict resolution strategies
- Medical transcription accuracy
- Billing and payment processing
- Empathy in communication
- Documentation accuracy
- Multi-system documentation
- De-escalation techniques
- Time management skills
- Client relations
- Scheduling
- Medical billing
Additional Highlights
- Calm and grounded during emotionally stressful situations
- Thrives in remote environments with consistent productivity
- Builds strong rapport with patients, customers, and providers
- Quick learner with new systems and databases
- Highly reliable, detail-oriented, and accuracy-focused
Timeline
Customer Service Representative
Weedman Lawn Care
01.2021 - Current
Customer Service Representative / Medical Transcriber
Titan Medical
01.2011 - 01.2021
High School Diploma - undefined
Barberton High School
Associate of Science - Undergraduate Studies
Valencia College