Donneisha Brinson
Pembroke Pines,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking new and better opportunities to expand skills while facilitating company growth.
Overview
24
24
years of professional experience
Work History
Corrections Technician
MIAMI DADE CORRECTIONS
Miami, FL
02.2023 - Current
- Process defendants promptly and accurately.
- Assisted police officers with inquiries and complaints in a professional manner.
- Organized and maintained filing systems for confidential documents.
- Generated incident reports.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Assisted the homeless with different resources.
Rail Vehicle Cleaner
Miami Dade Transit
Miami, FL
12.2017 - 02.2023
- Checked vehicles prior to service and immediately afterward to identify damage.
- Improved processes and procedures to increase efficiency and eliminate waste.
- Used cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.
- Cleaned upholstery, floor, and other surfaces with cleaning agents to remove dirt and debris.
Transit Bus Operator
Miami Dade Transit
Miami, FL
11.2011 - 12.2017
- Maintained safe driving habits to protect property and general public on roadways.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Supported riders with disabilities by operating transportation assistance equipment.
- Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
- Operated and maintained buses transporting passengers across city and county.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Announced stops clearly to help passengers disembark at correct locations.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Facilitated smooth passenger loading and unloading at designated route stops.
Hospitality Supervisor
Centerplate
Miami Gardens, FL
08.2009 - 01.2014
- Resolved guest problems and complaints to improve overall satisfaction.
- Provided highest quality customer service standards by anticipating customer needs.
- Referred guests to recommended local attractions and restaurants.
- Recorded guest payments, verifying identification and credit card information to prevent fraud.
- Supervised staff and assigned duties for complete coverage.
- Provided personable service to improve customer service ratings.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of 10 employees while maintaining positive and productive atmosphere to enhance employee experience.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Handled cash and card transactions daily with accuracy and efficiency.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
Librarian Volunteer
Martin Luther King Jr. Elementary School
Miami, FL
08.2007 - 06.2008
- Worked alongside library staff to shelve books and organize collections.
- Helped maintain library operating budget by performing volunteer duties to promote quality service.
- Utilized software program to scan books in and out and run overdue reports.
- Reshelved books and DVDs quickly and correctly.
- Evaluated returned items for damage, noted problems and collected for repairs.
- Copied, printed and mailed material per librarians' requests.
Customer Service Representative
PRECISION RESPONSE CORPORATION
Miami, FL
09.2002 - 05.2007
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Explained benefits, features and recommendations to maximize client retention.
Clerk 02
Miami VA Medical Center
Miami, FL
02.2001 - 04.2002
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with patients and employees to answer questions or explain information.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Created, updated and maintained detailed documents, and charts to sort office information.
- Contacted patients regarding follow appointments.
- Copied, scanned and filed documents to maintain office records.
- Responded to requests by preparing and sending files and documents.
Education
Some College (No Degree) - Criminal Justice
Florida Memorial University
Opa-locka, FLMicrosoft Office Specialist
Sullivan And Cogliano Training Centers
Hialeah, FLHigh School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FLSkills
- Staff Training
- Safety Procedures
- Equipment Inspection
- Work Order Explanation
- Personnel Management
- Records Maintenance
- Attention to Detail
- MS Office
- Positive Attitude
- Customer Relations
Timeline
Corrections Technician
MIAMI DADE CORRECTIONS
02.2023 - Current
Rail Vehicle Cleaner
Miami Dade Transit
12.2017 - 02.2023
Transit Bus Operator
Miami Dade Transit
11.2011 - 12.2017
Hospitality Supervisor
Centerplate
08.2009 - 01.2014
Librarian Volunteer
Martin Luther King Jr. Elementary School
08.2007 - 06.2008
Customer Service Representative
PRECISION RESPONSE CORPORATION
09.2002 - 05.2007
Clerk 02
Miami VA Medical Center
02.2001 - 04.2002
Some College (No Degree) - Criminal Justice
Florida Memorial University
Microsoft Office Specialist
Sullivan And Cogliano Training Centers
High School Diploma -
Hialeah-Miami Lakes Senior High School
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