Donneisha Wilkerson
Washington,DC
Summary
Well-qualified Front Desk Associate with a great amount of experience. Hardworking and passionate job seeker with strong organizational skills , eager to secure an entry-level Receptionist position, help team achieve company goals and experience taking on new professional challenges.
Overview
10
10
years of professional experience
Work History
Staffing Assistant
Better Living Companions
05.2023 - Current
- Managed data entry to keep clerical information accurate and up-to-date.
- Scheduled and coordinated client arrangements for office staff members.
- Maintain and update office records, digital and physical.
- Review files, records and other documents to obtain information.
- Screen applicant resumes and coordinate phone and in-person interviews.
- Participate in job fairs to recruit new talent.
- Possess good verbal & written communication skills.
- Outgoing & energetic team leader.
Studio Coordinator
Waxing The City
01.2023 - 06.2023
- Greet visitors with a warm welcome to create a positive first impression on establishment.
- Provide information on retail products, services, membership packages and monthly promotions offered.
- Operated multi-line phone system.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Collected secure card payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules when scheduling appointments.
- Handled incoming mail and package deliveries.
- Restock studio retail inventory, replenishing items and maintaining cleanliness of wait area.
- Sanitize studio area to maintain safety and cleanliness.
Concierge
MB Staffing
04.2016 - 08.2020
- Maintained clean and organized front desk areas to uphold polished company image.
- Greet and provide direction to tenants, guests, and vendors upon entering the building.
- Document, secure and track mail, deliveries, and vendor services at designated areas.
- Answer telephones, email requests and coordinate transportation services for guests.
- Monitor lobby and visitor access.
- Maintain high level of professionalism.
- Responded to guest inquiries to ensure guest satisfaction.
- Coordinate transportation services for guests.
- Organizing front desk logs, package rooms, club room reservations and freight elevators
Salon Receptionist
The Hair Notik Studio
01.2014 - 06.2020
- Developed relationships with guests to meet client needs and encourage repeat service.
- Welcomed customers with friendly greeting.
- Communicated with salon staff for cancellations or changed appointment times.
- Updated customer records and maintained accurate client information.
- Handled payments and processed credit card transactions.
- Managed multiple tasks to maintain upkeep of salon.
- Restocked supplies and submitted purchase orders to maintain inventory level.
- Operate online scheduling software to provide employees with real-time access to schedules and requests.
Education
High School Diploma -
Ballou High School
Washington, DC06.2013
Skills
- File Management
- ID Verification
- Scheduling
- Office Organization
- Microsoft Word
- Guest Registration
- Clerical Support
- Telephone Etiquette
- Data Entry
- Reminder Calls
- Studio Preparation
- POS Transactions
Timeline
Staffing Assistant
Better Living Companions
05.2023 - Current
Studio Coordinator
Waxing The City
01.2023 - 06.2023
Concierge
MB Staffing
04.2016 - 08.2020
Salon Receptionist
The Hair Notik Studio
01.2014 - 06.2020
High School Diploma -
Ballou High School