Donneisha Wilkerson
Washington,DC
Summary
Well-qualified Front Desk Associate with a great amount of experience. Hardworking and passionate job seeker with strong organizational skills , eager to secure an entry-level Receptionist position, help team achieve company goals and experience taking on new professional challenges.
Overview
10
10
years of professional experience
Work History
Staffing Assistant
Better Living Companions
Waldorf, MD (Remote)
05.2023 - Current
- Managed data entry to keep clerical information accurate and up-to-date.
- Scheduled and coordinated client arrangements for office staff members.
- Maintain and update office records, digital and physical.
- Review files, records and other documents to obtain information.
- Screen applicant resumes and coordinate phone and in-person interviews.
- Participate in job fairs to recruit new talent.
- Possess good verbal & written communication skills.
- Outgoing & energetic team leader.
Studio Coordinator
Waxing The City
Washington, DC
01.2023 - 06.2023
- Greet visitors with a warm welcome to create a positive first impression on establishment.
- Provide information on retail products, services, membership packages and monthly promotions offered.
- Operated multi-line phone system.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Collected secure card payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules when scheduling appointments.
- Handled incoming mail and package deliveries.
- Restock studio retail inventory, replenishing items and maintaining cleanliness of wait area.
- Sanitize studio area to maintain safety and cleanliness.
Concierge
MB Staffing
Arlington, VA
04.2016 - 08.2020
- Maintained clean and organized front desk areas to uphold polished company image.
- Greet and provide direction to tenants, guests, and vendors upon entering the building.
- Document, secure and track mail, deliveries, and vendor services at designated areas.
- Answer telephones, email requests and coordinate transportation services for guests.
- Monitor lobby and visitor access.
- Maintain high level of professionalism.
- Responded to guest inquiries to ensure guest satisfaction.
- Coordinate transportation services for guests.
- Organizing front desk logs, package rooms, club room reservations and freight elevators
Salon Receptionist
The Hair Notik Studio
Temple Hills, MD
01.2014 - 06.2020
- Developed relationships with guests to meet client needs and encourage repeat service.
- Welcomed customers with friendly greeting.
- Communicated with salon staff for cancellations or changed appointment times.
- Updated customer records and maintained accurate client information.
- Handled payments and processed credit card transactions.
- Managed multiple tasks to maintain upkeep of salon.
- Restocked supplies and submitted purchase orders to maintain inventory level.
- Operate online scheduling software to provide employees with real-time access to schedules and requests.
Education
High School Diploma -
Ballou High School
Washington, DC06.2013
Skills
- File Management
- ID Verification
- Scheduling
- Office Organization
- Microsoft Word
- Guest Registration
- Clerical Support
- Telephone Etiquette
- Data Entry
- Reminder Calls
- Studio Preparation
- POS Transactions
Timeline
Staffing Assistant
Better Living Companions
05.2023 - Current
Studio Coordinator
Waxing The City
01.2023 - 06.2023
Concierge
MB Staffing
04.2016 - 08.2020
Salon Receptionist
The Hair Notik Studio
01.2014 - 06.2020
High School Diploma -
Ballou High School