Donnell Austin
Greenville,NC
Summary
Dynamic and accomplished executive leader with over 15 years of experience overseeing business operations and driving strategic initiatives to enhance profitability and service excellence. Proven track record of implementing innovative strategies to address challenges, streamline processes, and achieve desired outcomes. Skilled in leading high-performance teams, optimizing operational costs, and increasing revenue through identifying growth opportunities. Proficient in enhancing employee performance through training and mentorship. Adept at managing projects from inception to successful completion and fostering strong relationships with stakeholders at all levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Director
Volunteers of America, Dispute Resolution Center
Everett, WA
07.2023 - 01.2025
- Oversaw all facets of business operations alongside strategic planning and performance oversight.
- Implemented strategies to improve program quality and increase revenue growth.
- Bolstered business growth by overseeing the introduction of projects and refining procedures.
- Coordinated regular sessions to ensure alignment on initiative outcomes and gather feedback.
- Formulated and deployed strategies for company growth and advancement.
- Streamlined processes through effective leadership in project execution and procedural upgrades.
- Defined performance expectations and guided employees in operational functions.
- Developed and implemented strategic plans to ensure organizational growth and development.
Director of Operations
Volunteers of America, Dispute Resolution Center
Everett, WA
07.2020 - 06.2023
- Directed strategy creation alongside performance assessment and operational leadership.
- Increased revenue by 150% through policy enhancements.
- Achieved a 180% growth in enrollment by developing and launching virtual education platforms.
- Synchronized departmental efforts to ensure seamless execution of initiatives.
- Organized workloads effectively to align with strategic objectives.
- Created and enforced operational policies to optimize workflows.
- Analyzed data trends to identify potential operational risks.
- Leveraged communication expertise to build and maintain sustainable client partnerships.
- Collaborated in shaping company strategy for enhanced products and services.
Mediation and Training Program Manager
Volunteers of America, Dispute Resolution Center
Everett, WA
02.2016 - 06.2020
- Evaluated workforce competencies and introduced innovative methods to enhance staff expertise.
- Arranged meetings for discussions on policy and procedural updates.
- Managed detailed records of training activities and outcomes.
- Utilized multiple approaches in conducting needs assessments to evaluate and address key developmental requirements.
- Conducted specialized training sessions to enhance team skills.
- Prepared training manuals, multimedia visuals, and educational materials.
- Designed, launched, and measured the effectiveness of training initiatives.
- Established systematic methods to evaluate operational efficiency.
- Provided instruction to leaders on strategies for handling employees.
- Sourced suitable vendors to deliver specialized technical training.
- Designed digital instructional resources leveraging modern development platforms.
- Optimized training strategies through benchmarking against top market standards.
- Analyzed ROI data to gauge training impact.
- Facilitated cohort training sessions, ensuring structured guidance during learning activities.
Trainer
Johnny Carino's
Mount Vernon, WA
05.2013 - 12.2017
- Created and offered additional materials to enhance training.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Maintained meticulous documentation of all training activities.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Designed and developed training materials for new employees in the organization.
- Explained goals and expectations required of trainees.
- Communicated key achievements of trainees to management.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, practical training sessions.
Safety Director
Time Frame Construction
Portland, OR
- Developed training materials covering workplace health and safety topics.
- Conducted thorough inspections to detect safety risks and compliance discrepancies.
- Led and managed drills designed for effective emergency response preparation.
- Produced comprehensive guides to enhance workplace safety awareness among employees.
- Enforced halt of operations jeopardizing worker well-being.
- Determined necessary corrective measures from accident investigations.
- Formulated safety policies for the organization.
- Generated detailed monthly reports on key performance metrics like injury rates, inspection outcomes.
- Collaborated with operations leadership to ensure proper maintenance of protective gear.
- Evaluated accident patterns and suggested appropriate solutions.
Education
Project Management Certificate -
Everett Community College
Everett, WANon-Profit Management Certificate -
Everett Community College
Everett, WAAAS-T Degree - Paralegal (Incomplete)
Edmonds Community College
Lynnwood, WAMedical Insurance Claims Processing Certificate -
Business Computer Training Institute (BCTI)
Seattle, WAMicrosoft Office Certification -
Spokane Community College
Spokane, WASkills
- Servant Leadership
- Facilitative Mediation
- Restorative Justice
- Strength Coaching
- Planning & Execution
- Performance Management
- Project / Program Lifecycle Management
- Team Building & Mentorship
- Training & Development
- Revenue Optimization
- Trauma Informed Care
- Inclusive Culture Promotion
- Budgeting & Forecasting
- Continuous Process Improvement
- Customer Relationship Management
Certification
- SHRM SCP
- SPHR
- SHRM CP
- Gallup Certified Strength Coach and Manager
- Trauma Informed Care Trainer
- Certified Mediation Practitioner
- Certified Small Claims Court Mediator
- Certified Recovery Coach
Timeline
Executive Director
Volunteers of America, Dispute Resolution Center
07.2023 - 01.2025
Director of Operations
Volunteers of America, Dispute Resolution Center
07.2020 - 06.2023
Mediation and Training Program Manager
Volunteers of America, Dispute Resolution Center
02.2016 - 06.2020
Trainer
Johnny Carino's
05.2013 - 12.2017
Safety Director
Time Frame Construction
- SHRM SCP
- SPHR
- SHRM CP
- Gallup Certified Strength Coach and Manager
- Trauma Informed Care Trainer
- Certified Mediation Practitioner
- Certified Small Claims Court Mediator
- Certified Recovery Coach
Project Management Certificate -
Everett Community College
Non-Profit Management Certificate -
Everett Community College
AAS-T Degree - Paralegal (Incomplete)
Edmonds Community College
Medical Insurance Claims Processing Certificate -
Business Computer Training Institute (BCTI)
Microsoft Office Certification -
Spokane Community College
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