Donnell Carr
Flint,Michigan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in retail/computing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Experience Supervisor/Manager
Best Buy
04.1998 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Developed and updated databases to handle customer data.
- Promoted available products and services to customers during service, account management, and order calls.
- Trained staff on operating procedures and company services.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work
Geek Squad Counter Agent
Geek Squad - Best Buy
07.2010 - 07.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Advised guests about available products and services to meet individual needs.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Maintained transaction security by verifying payment cards against identification.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
Best Buy Apple Pro, Experience Specialist
Best Buy
04.1998 - Current
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Analyzed trends to document emerging issues.
- Monitored system performance to identify potential issues.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
Education
BBA - Business Management
Saginaw Valley State University
Saginaw, MI06.2023
BBA - Accounting And Business Management
University of Michigan - Ann Arbor
Ann Arbor, MI08.2008
Skills
- Comptia A
- Peer Training
- Database Skills
- Coaching & Training
- Computing, Connected Home, Mobile Electronic expert
- Inventory Control Processes
- Customer Experience
- Microsoft Office
- Retail Metrics and Goals
- Customer Care
- Product and Service Knowledge
- Retail Metrics and Goals
- Customer Care
- Product and Service Knowledge
- Retail Metrics and Goals
- Customer Care
- Product and Service Knowledge
- Counterintelligence
- Agent collaboration
Timeline
Geek Squad Counter Agent
Geek Squad - Best Buy
07.2010 - 07.2015
Experience Supervisor/Manager
Best Buy
04.1998 - Current
Best Buy Apple Pro, Experience Specialist
Best Buy
04.1998 - Current
BBA - Business Management
Saginaw Valley State University
BBA - Accounting And Business Management
University of Michigan - Ann Arbor
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