Donnell Dunaway
Baltimore,MD
Summary
Energetic and experienced customer service representative with the ability to maintain excellent cordial and professional relationships with management, vendors and customers. Thrives on working safely, efficiently and quickly while delivering outstanding guest services in a busy setting. Outstanding interpersonal and organizational skills that encourage collaboration with various individuals.
Overview
12
12
years of professional experience
Work History
Surgical Support Tech
University of Maryland (Shock Trauma)
09.2021 - 07.2024
- Participated in ongoing professional development through training sessions and workshops, ensuring up-to-date knowledge of industry best practices.
- Contributed to a positive working atmosphere by fostering open communication among team members during high-pressure situations.
- Ensured timely processing of specimens collected during surgery for prompt diagnostic evaluation.
- Upheld patient privacy and confidentiality by adhering to HIPAA regulations and institutional policies.
General Laborer
NAPA Auto Parts
09.2020 - 09.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Customer Service Representative Manager
Rent-a-Center
11.2019 - 08.2020
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
Laborer
Asplundh Construction
01.2013 - 06.2015
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Education
High School Diploma -
Frederick Douglas High School
Skills
- Driving/ driving big trucks
- Delivery Experience
- Cleaning
- Forklift
- Box truck driving
- Warehouse experience
- Shipping and Receiving
- Order placing/packing
- Materials management
- Load and Unload box trucks
- Heavy lifting
- Assembly
- Maintenance
- Freight experience
- Packaging
Timeline
Surgical Support Tech
University of Maryland (Shock Trauma)
09.2021 - 07.2024
General Laborer
NAPA Auto Parts
09.2020 - 09.2021
Customer Service Representative Manager
Rent-a-Center
11.2019 - 08.2020
Laborer
Asplundh Construction
01.2013 - 06.2015
High School Diploma -
Frederick Douglas High School
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