Donnell Jackson
Orlando
Summary
Aspiring UX Designer with a background in Business Operations. Possesses a unique skill set including problem-solving, data analysis, and user empathy. Eager to transition into the field of UX Design to leverage understanding of user-centered design principles, strong analytical abilities, and proficiency in design tools. Committed to continuous learning and contributing to user-focused, innovative projects. Excited to embark on a new career path.
Overview
13
13
years of professional experience
Work History
Associate Business Analyst
04.2024 - 02.2025
- Analyzed and maintained operational data for vendor management, identifying outliers and supporting stakeholder decision-making
- Collaborated with management to develop targeted training plans for representatives not meeting operational goals
- Reviewed and validated vendor invoices for accuracy before management approval
- Managed and maintained databases for front-end dashboards, ensuring accurate data for business use
- Assisted cross-functional teams with ad-hoc reporting as needed.
Senior Business Operations Coordinator
OptumRx, Catamaran Rx
01.2015 - 01.2024
- Compiled and distributed key performance reports, including quality scores, override audits, and productivity metrics
- Managed system outage reports, tracking downtime and impact for operational efficiency
- Conducted call quality monitoring using Qfiniti, identifying trends and areas for improvement
- Coordinated with account managers to resolve pharmacy claim rejections and coverage issues
- Participated in biweekly quality calibration sessions to ensure consistent performance standards.
Senior Prior Authorization Technician
Catamaran Rx, Walgreens Health Initiatives
01.2012 - 01.2014
- Assisted clinical supervisors in managing a team of 24–30 representatives, providing training and support
- Resolved complex prior authorization and claims processing issues to prevent service disruptions
Education
Associate’s Degree - Graphic Design
Bryan University
Skills
- UX Design Tools: Figma, Sketch, and Adobe XD
- User-Centered Design: Wireframing, Prototyping, User Flows, Information Architecture
- Research & Analysis: User Research, Usability Testing, Data Analysis, Empathy Mapping
- Design Principles: Visual Hierarchy, Accessibility, Interaction Design
- Communication & Collaboration: Cross-functional team collaboration, Stakeholder communication
- Strong Problem-Solving & Critical Thinking
Timeline
Associate Business Analyst
04.2024 - 02.2025
Senior Business Operations Coordinator
OptumRx, Catamaran Rx
01.2015 - 01.2024
Senior Prior Authorization Technician
Catamaran Rx, Walgreens Health Initiatives
01.2012 - 01.2014
Associate’s Degree - Graphic Design
Bryan University
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