Donnell Mack
Redlands,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Freight Forwarder
LW MACK ENTERPRISE
02.2024 - Current
- Coordinated logistics for international shipments, ensuring compliance with regulations and documentation accuracy.
- Managed communication between suppliers and carriers to streamline shipment processes and resolve issues.
- Developed relationships with freight carriers to negotiate rates and optimize service quality.
- Utilized freight management software to track shipments and maintain accurate records of transactions.
AMAZON WAREHOUSE
Amazon
09.2021 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Working near and along side Robotics.
- Monitoring employee performance and productivity on an hourly basis.
- 10 plus miles of walking with pc station or laptop(EXCEL/MS OFFICE)
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Automotive Technician
Moon's Performance Auto
03.2014 - 08.2021
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance checks, enhancing vehicle reliability and customer satisfaction.
- Utilized diagnostic tools to identify issues accurately and efficiently.
- Collaborated with team members to streamline repair processes, reducing turnaround times.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
Education
High School Diploma -
Corona Adult Education
Corona, CASkills
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
- Strong work ethic
- Safety awareness
- Troubleshooting skills
- Replacing parts
- Vehicle inspection
- Heavy lifting
- Electrical experience
- Quality assurance
- Soldering skills
- Preparing work orders
- Calibrating systems
- Safety protocols and procedures
- Problem resolution
- Decision-making
Timeline
Freight Forwarder
LW MACK ENTERPRISE
02.2024 - Current
AMAZON WAREHOUSE
Amazon
09.2021 - 11.2023
Automotive Technician
Moon's Performance Auto
03.2014 - 08.2021
High School Diploma -
Corona Adult Education