Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donnell Mays

Dallas,TX

Summary

Forward-thinking team leader skilled at operating multiple departments efficiently to meet goals. Successful background matching employees with roles for maximum performance meeting dead lines. Proactive and hardworking individual focused on continuous operational improvement and growth. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to improve costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking, professional, and committed to providing outstanding customer service and assistance. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

24
24
years of professional experience

Work History

Supervisor of Operations

United Parcel Service, UPS
Mesquite, TX
01.2000 - 09.2023
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Completed bi-weekly payroll for 34 employees.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Supervised and managed multiple shifts

Education

High School Diploma -

Lincoln High School
Dallas
05.2000

Skills

  • Training Programs
  • Quality Standards
  • Regulatory Compliance
  • Overseeing Logistics
  • Departmental Operations
  • Payroll Operations
  • Overseeing Employees
  • Employee Evaluation
  • Operational Standards
  • Process Evaluations
  • Growth Plans
  • Customer Satisfaction
  • Safety Awareness
  • Performance Metric
  • Reporting Tools
  • Safety Regulations
  • Improve Performance

Timeline

Supervisor of Operations

United Parcel Service, UPS
01.2000 - 09.2023

High School Diploma -

Lincoln High School
Donnell Mays