Donnell McAlister Jr.
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am a dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company. My strong ability to critically think and process data and/or scenario with liability always at the forefront make me the best candidate for the Director of Loss Prevention position with the company.
Overview
17
17
years of professional experience
Work History
Store Manager
WinCo Foods #37
09.2021 - Current
- Manage the store, ensuring compliance with WinCo Foods Company Policies, State and Federal Laws and
the store's Collective Bargaining Agreement. - Monitor the hour-to-hour store appearance and conditions to ensure high standards of cleanliness,
efficiency, and productivity. - Evaluate and implement store merchandising plans.
- Maintains a safe environment for customers and employees thereby controlling general liability and
workers' compensation costs. - Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Monitors employee effectiveness and productivity and ensures efficient labor utilization.
- Fostered a positive work environment by cultivating strong relationships between employees through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monitors and maintains the quality condition of all products.
- Performs store personnel functions as necessary, (such as hiring, training, disciplinary decisions, firing).
Store Manager
WinCo Foods #63
01.2019 - 09.2021
- Manage the store, ensuring compliance with WinCo Foods Company Policies, State and Federal Laws and the store's Collective Bargaining Agreement.
- Monitor the hour-to-hour store appearance and conditions to ensure high standards of cleanliness, efficiency, and productivity.
- Evaluate and implement store merchandising plans.
- Maintains a safe environment for customers and employees thereby controlling general liability and workers' compensation costs.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Monitors employee effectiveness and productivity and ensures efficient labor utilization.
- Fostered a positive work environment by cultivating strong relationships between employees through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monitors and maintains the quality condition of all products.
- Performs store personnel functions as necessary, (such as hiring, training, disciplinary decisions, firing).
Store Manager
WinCo Foods #103
02.2018 - 01.2019
- Manage the store, ensuring compliance with WinCo Foods Company Policies, State and Federal Laws and the store's Collective Bargaining Agreement.
- Monitor the hour-to-hour store appearance and conditions to ensure high standards of cleanliness, efficiency, and productivity.
- Evaluate and implement store merchandising plans.
- Maintains a safe environment for customers and employees thereby controlling general liability and workers' compensation costs.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Monitors employee effectiveness and productivity and ensures efficient labor utilization.
- Fostered a positive work environment by cultivating strong relationships between employees through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monitors and maintains the quality condition of all products.
- Performs store personnel functions as necessary, (such as hiring, training, disciplinary decisions, firing).
Assistant Store Manager
WinCo Foods #52
07.2016 - 02.2018
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
WinCo Foods #63
09.2014 - 07.2016
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Loss Prevention Investigator
WinCo Foods #815
10.2011 - 07.2014
- Review video surveillance associated with cash shortages or cash handling procedural violations
- In conjunction with the LP Division Supervisor, serve as the liaison between the LP department
and store management regarding security and safety matters. - Assist with the physical security layout at assigned locations.
- Conduct investigations into complaints of customer or vendor dishonesty, interviewing
employees connected with investigations. - Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Testify at company and legal proceedings when called upon.
- Review and audit daily books at stores experiencing cash discrepancies and assist to
identify causes. - Assist in motivating, training, hiring, scheduling of
LP personnel, maintaining a safe and secure work environment.
Loss Prevention Specialist
WinCo Foods #815
01.2008 - 10.2011
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
- Enhanced store security through regular surveillance and monitoring activities.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
- Contributed to a positive company image by representing the organization professionally and consistently enforcing loss prevention policies in a respectful manner.
- Established positive working relationships with local law enforcement agencies for efficient collaboration during investigations.
Education
Certificate - Retail Management
Umpqua Community College
Roseburg, OR04.2019
Certified Forensic Interviewer - Interview & Interrogation
Wicklander-Zulawski & Associates
Chicago, IL2013
Skills
- Multitasking and Organization
- Strategic Thinker
- Leadership
- Loss Prevention Procedures
- Merchandise Planning
- Teamwork and Collaboration
- Relationship Building and Management
- Goals and Performance
- Team Leadership
- Store Operations
- Problem-Solving
- Liability Awareness
Timeline
Store Manager
WinCo Foods #37
09.2021 - Current
Store Manager
WinCo Foods #63
01.2019 - 09.2021
Store Manager
WinCo Foods #103
02.2018 - 01.2019
Assistant Store Manager
WinCo Foods #52
07.2016 - 02.2018
Assistant Store Manager
WinCo Foods #63
09.2014 - 07.2016
Loss Prevention Investigator
WinCo Foods #815
10.2011 - 07.2014
Loss Prevention Specialist
WinCo Foods #815
01.2008 - 10.2011
Certificate - Retail Management
Umpqua Community College
Certified Forensic Interviewer - Interview & Interrogation
Wicklander-Zulawski & Associates