Donnell Singleton
Oakland,CA
Summary
Motivated and experienced hospitality property management professional with exceptional communication skills. Proven ability to influence and build effective partnerships with owners, residents, management and operations staff. Strong project management and hospitality expertise. Flexible and resilient, adept at navigating the complexities of a changing environment. Exceptional organizational, customer service, and problem resolution skills.
Overview
13
13
years of professional experience
Work History
Community Manager
Bell Partners Inc.
Oakland, CA
08/10/23 - Current
- Work with owners on potential improvements or investments that could increase the value of their properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
Assistant Property Manager
Oaks Properties, LLC
Garland
06.2015 - 03.2023
- Role is to support the daily operations of property management by performing administrative tasks, organizing property viewings, and overseeing resident relations. Also, for inspecting property conditions and coordinating maintenance work.
- Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards
- Input all cash receipts to appropriate income accounts in OneSite and prepare and generate list of deposit receipts and amounts in accordance with company standards
- Complete accounting Pre-Close and Month End Reports.
- Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion
- Assisted property manager in leasing and marketing activities.
- Prepared monthly financial reports for review by the property manager.
- Collected first month's rent along with security deposit prior to move-in date.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Kept records of correspondence with residents and tenants.
- Collected monthly assessments, rental fees, deposits and payments.
Sales Representative
PepsiCo.
04.2011 - 05.2015
- Role responsible for selling a company's products by identifying leads, educating prospects on products through calls, trainings, and presentations, and providing customers with exceptional support.
Assistant Manager
Bell Partners Inc
03/10/22 - 08/10/23
- Role is to support the daily operations of property management by performing administrative tasks, organizing property viewings, and overseeing resident relations. Also, for inspecting property conditions and coordinating maintenance work.
- Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards
- Input all cash receipts to appropriate income accounts in OneSite and prepare and generate list of deposit receipts and amounts in accordance with company standards
- Complete accounting Pre-Close and Month End Reports.
- Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
Education
Business Marketing, Communications
Langston University
12.2011
General Studies
Mansfield Summit High School
12.2009
Skills
- Communications
- Administrative tasks
- OneSite
- Accounting
- Sales Representative
- Customer experience
- Relationship building
- Product knowledge
- Yardi Voyager
- Microsoft Office Suite
Additionalinformation
9/10, 6,7s, 62 WPM, 10/10
Timeline
Assistant Property Manager
Oaks Properties, LLC
06.2015 - 03.2023
Sales Representative
PepsiCo.
04.2011 - 05.2015
Community Manager
Bell Partners Inc.
08/10/23 - Current
Assistant Manager
Bell Partners Inc
03/10/22 - 08/10/23
Business Marketing, Communications
Langston University
General Studies
Mansfield Summit High School