Summary
Overview
Work History
Education
Skills
Awards
ADDITIONAL INFORMATION
Timeline
Generic

DONNELL WARREN

Farmington Hills,MI

Summary

A highly experienced and strategic business professional with 25 years of expertise in Supply Chain Logistics Management. Have demonstrated a proven track record of optimizing operations, managing cross-functional teams, and driving business outcomes through innovative solutions. Skilled in transportation, purchasing, and inventory management.

Overview

18
18
years of professional experience

Work History

Senior Coordinator, Field Action Supply Chain (Customer Care Aftersales)

General Motors
05.2018 - Current
  • Lead end-to-end logistics activities to ensure part availability for GM’s dealership network during GM Field Actions.
  • Leverage strong project management skills to track milestones, align with cross-functional teams, and ensure timely launch of GM Field Actions.
  • Manage potential crises and implement proactive contingency plans to mitigate impact on customers and dealerships.
  • Collaborate with Supply Chain Management, Operations, Logistics, Purchasing, Brand Quality, Safety, Engineering, and suppliers to drive business decisions.
  • Oversee part backorders, support Service Parts Assistance Center (SPAC) requests, and provide resolution to service-related issues.
  • Adept at identifying and addressing challenges within dealership relations, leading to improved operational efficiency and customer satisfaction.
  • Knowledgeable in dealership operations, including sales processes, inventory management, and customer service best practices.
  • Key Achievements:
  • Successfully improved parts availability by implementing innovative supply chain solutions.
  • Led multiple crisis management situations, ensuring business continuity and customer satisfaction.
  • Led cross-departmental initiatives to enhance operational workflows and drive process improvements.
  • Streamlined project management processes, resulting in increased efficiency and timely completion of deliverables.
  • Developed strategic communication plans to improve stakeholder engagement and collaboration across teams.
  • Facilitated training sessions on new systems and protocols, ensuring seamless transitions for staff members.
  • Analyzed project outcomes to identify trends, enabling data-driven decision-making for future initiatives.
  • Oversaw resource allocation for projects, optimizing budget usage while maintaining high-quality standards.
  • Established performance metrics to evaluate team effectiveness, driving continuous improvement efforts across operations.
  • Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
  • Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
  • Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
  • Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
  • Mentored junior team members, providing guidance on career development opportunities and fostering a supportive learning environment.
  • Streamlined project management processes by implementing new organizational tools and techniques.
  • Established key performance indicators for departmental goals, enabling more accurate tracking of progress towards objectives and facilitating data-driven decision-making processes.
  • Optimized resource allocation across projects by closely monitoring progress and proactively addressing potential bottlenecks.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Supervisor, Network Monitoring/Origin Distribution Centers

General Motors
06.2015 - 05.2018
  • Supervised a team of 7 logistics coordinators, managing 24/7 inbound logistics operations for GMNA assembly, powertrain, and stamping plants across North America.
  • Improved relationships with key stakeholders, driving operational efficiency in inbound supply chain logistics.
  • Led critical logistics issues, providing contingency solutions to mitigate risk and resolve disruptions for troubled suppliers. Working cross functionally with the Tactical Operations team.
  • Acted as the primary escalation point for all inbound logistics issues, ensuring smooth communication with senior management.
  • Responsible to drive collaboration and improve relationships with all cross functional stakeholders supporting all inbound production material in the GM Inbound Supply Chain
  • Lead Inbound Logistics 24/7 escalation for all Shutdown issues, including Emerging Issue Communication and Critical Shipments
  • Analyze, interpret, evaluate, plan and provide data and communications on all emerging issues to senior management
  • Provide pro-active communication on issues that impact logistics or the supply chain
  • Liaison for North America Supply Operations (NASO) Team as the Logistics contact for issues between the logistics service providers and plant manufacturing leadership
  • Attend daily NASO morning leadership update as voice of logistics
  • Support carrier compliance by overseeing Logistics Service provider performance metrics and support GMNA sourcing decisions, including mentorship of carriers and providers
  • Key Achievements:
  • Delivered effective solutions for critical supply chain issues, reducing disruptions by 35%.
  • Improved carrier performance metrics, resulting in enhanced operational efficiency.

Inbound Rail Logistics Analyst

General Motors
04.2014 - 06.2015
  • Managed the daily operations of loaded and empty rack railcar logistics for North America.
  • Negotiated transit schedules, managed railcar performance, and developed recovery plans for premium service deliveries.
  • Ensured on-time deliveries and resolved logistics issues, optimizing the rail network to meet GM’s operational goals.
  • Key Achievements:
  • Reduced railcar delays by 20% through process improvements and proactive issue resolution.
  • Implemented a preventive maintenance program that increased railcar reliability.

Intercontinental Logistics Planner

General Motors
05.2012 - 04.2014
  • Improved GM’s intercontinental logistics network performance by managing inbound shipments from Asia, EMEA, and South America to North America.
  • Worked cross-functionally with logistics providers, engineering, and operations teams to optimize supply chain performance.
  • Managed Spot Buy contracts and ASN reporting, ensuring smooth global supply chain operations.
  • Key Achievements:
  • Streamlined the intercontinental logistics process, reducing costs by 10% annually.
  • Enhanced cross-functional collaboration, improving overall supply chain performance.

Logistics Network Monitoring Coordinator

General Motors
02.2008 - 05.2012
  • Supported crisis management for GMNA inbound logistics, resolving shipment issues and ensuring compliance with transportation regulations.
  • Led efforts to improve carrier performance and managed the resolution of damage and loss claims.
  • Developed and implemented key logistics metrics and performance reports for senior management.
  • Key Achievements:
  • Led logistics crisis recovery efforts, contributing to GM's continuous supply chain improvement.
  • Increased carrier compliance rates by 25% through active management and performance reviews.

Education

Bachelor of Science - Supply Chain/Logistics Management

Michigan State University
East Lansing, MI
12.1996

Skills

  • Supply Chain Management
  • Global Connect & Parts Workbench
  • Logistics Optimization
  • Project Management
  • Team Leadership & Development
  • Crisis Management
  • Microsoft Office Suite (Excel, Word, PowerPoint, Access)
  • GM Mainframe Systems (MGO, IMS, WMS)
  • Carrier Negotiation & Compliance
  • Risk Management & Contingency Planning

Awards

GM Chairman’s Honors (2008, 2010, 2011) for crisis management excellence., TeamGM Recognition (2017) for exceptional support during World Trade Bridge closure.

ADDITIONAL INFORMATION

  • Member of Michigan State University Basketball Team (1994–1996)
  • MSU Basketball Camp Advisor/Coach (Summer 1995 & 1996)
  • Extensive experience in crisis management, cost control, and operational improvements across various supply chain functions.

Timeline

Senior Coordinator, Field Action Supply Chain (Customer Care Aftersales)

General Motors
05.2018 - Current

Supervisor, Network Monitoring/Origin Distribution Centers

General Motors
06.2015 - 05.2018

Inbound Rail Logistics Analyst

General Motors
04.2014 - 06.2015

Intercontinental Logistics Planner

General Motors
05.2012 - 04.2014

Logistics Network Monitoring Coordinator

General Motors
02.2008 - 05.2012

Bachelor of Science - Supply Chain/Logistics Management

Michigan State University

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