Summary
Overview
Work History
Education
Skills
Timeline
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Donnell Winfield

Washington,DC

Summary

Customer service professional with extensive industry experience and a strong track record of enhancing customer satisfaction. Proven ability to establish rapport with clients and foster positive relationships. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10

Years of professional experience

Work History

Service Desk Associate

Planet Fitness
Capitol Heights, Maryland
10.2023 - 05.2024
  • Cultivated professional relationships with guests, improving customer retention through quality service.
  • Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
  • Promptly recorded and escalated guest feedback to management for immediate action.
  • Monitored lobby activity throughout shift to ensure safety of guests and staff members.

Customer Service Representative

Whole Food Market
Washington , DC
02.2023 - 12.2023
  • Successfully handled over 200 transactions per shift by providing prompt service and utilizing effective listening skills to ensure accurate and timely order fulfillment for customers.
  • Assisted over 200 customers with their shopping inquiries by providing exceptional customer service, attentively listening to their needs, making recommendations, and offering comprehensive support.
  • Cultivated a positive and welcoming environment for customers and colleagues by collaborating effectively, maintaining a positive attitude, and providing assistance whenever needed.

Office Manager

Ace Hardware
Capitol Heights, Maryland
12.2022 - 10.2023
  • Management Responsibilities: Conduct audits of job summary sheets, verify dispatch invoices and payments, and record job materials receipts.
  • Maintain and manage the dispatch schedule, assigning the best craftsmen for each job, and monitor for necessary reschedules, changes, or adjustments.
  • Marketing Duties: Manage social media updates, respond to communications within three business days, update website offers, coordinate networking events, and organize store events with local businesses, and government representatives.

Education

Some College (No Degree) - Information Technology

Northern Virginia Community College
Annandale, VA

Skills

  • Customer service and support
  • Incident management
  • Customer relationship management
  • Technical support
  • Transaction processing
  • Effective communication
  • Team collaboration
  • Time management
  • Microsoft Office proficiency
  • Hardware and peripherals expertise
  • Operating systems knowledge
  • Desktop support services
  • Software installation and troubleshooting

Timeline

Service Desk Associate

Planet Fitness
10.2023 - 05.2024

Customer Service Representative

Whole Food Market
02.2023 - 12.2023

Office Manager

Ace Hardware
12.2022 - 10.2023

Some College (No Degree) - Information Technology

Northern Virginia Community College

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Donnell Winfield