Donnella Walker
Brooklyn,NY
Summary
Dynamic customer service professional with extensive experience at Amazon, excelling in active listening and critical thinking. Proven track record of enhancing customer satisfaction through effective problem-solving and meticulous data entry. Adept at training new staff and fostering collaborative team environments to achieve service excellence.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
KingTeleservices/ 311
11.2023 - 06.2024
- Managed incoming customer inquiries efficiently through phone and email communication.
- Assisted customers in troubleshooting service-related issues, ensuring timely resolutions.
- Documented customer interactions accurately in CRM software for future reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Home Health Aide
CD Pap
08.2021 - 10.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Monitored client health metrics, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families.
Customer Service Representative
Independent Chemical
03.2013 - 08.2021
- Resolved customer inquiries through phone and email, ensuring timely and accurate information delivery.
- Utilized CRM software to track interactions and maintain detailed customer records for service continuity.
- Collaborated with team members to enhance response strategies, improving overall customer satisfaction rates.
- Provided training and support to new staff on company policies and customer service protocols.e
Customer Service Representative
Amazon
02.2008 - 02.2013
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Assisted in problem-solving by identifying and addressing customer concerns promptly.
- Maintained accurate records of customer interactions using CRM software to enhance service delivery.
- Trained new team members on best practices for handling customer service inquiries and system navigation.
Education
No Degree - Communications/ Acting
SUNY, Potsdam
Potsdam, New York, NY06-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
KingTeleservices/ 311
11.2023 - 06.2024
Home Health Aide
CD Pap
08.2021 - 10.2023
Customer Service Representative
Independent Chemical
03.2013 - 08.2021
Customer Service Representative
Amazon
02.2008 - 02.2013
No Degree - Communications/ Acting
SUNY, Potsdam