Donnell D. Kearney
Colorado Springs,CO
Summary
Enthusiastic and adaptable leader with a stellar work history, skilled at training employees, organizing daily tasks, and de-escalating customer/staff situations. Known for a diplomatic communication style that maximizes engagement and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Laboratory Services Operations Manager
Fastest Labs
Colorado Springs, CO
08.2023 - Current
- Responsible for strategically planning and efficiently managing operations within budgetary constraints to achieve organizational objectives.
- Coordinate with laboratory specialists to collectively meet quotas and maintain quality control for precise test results.
- Develop work schedules to prioritize tasks and streamline workflows.
- Oversight of testing services, sample collection, and reporting processes.
- Cultivating client relationships with businesses and startups to establish standardized drug testing protocols.
Customer Service Billing Specialist
Charter Spectrum Communications
Colorado Springs, CO
07.2022 - 06.2023
- Handled 70-80 calls per shift with efficiency.
- Analyzed and resolved billing discrepancies collaboratively.
- Managed customer expectations and recommended products/services.
- Documented customer interactions and inquiries meticulously.
- Provided resolutions to resolve customer issues and de-escalate calls.
- Prepared statements, bills, and invoices for purchases/services rendered.
Waiter- Trainer
Pappadeaux Seafood Kitchen
San Antonio, Texas
08.2017 - 10.2019
- Trained new hires to enhance guest experience and resolve issues effectively.
- Resolved guest and employee complaints to ensure satisfaction and productivity.
- Exceeded sales goals by promoting specials and enhancing customer experience.
Assistant Store Manager-Keyholder
Sprint
San Antonio, TX
09.2015 - 02.2017
- Assisted store manager in daily operations, including staffing, scheduling, and financial reporting.
- Managed inventory and handled trouble tickets with IT for store functionality.
- Implemented sales skill development, leading team to exceed quotas and drive sales.
- Trained new hires, ensuring customer satisfaction and product knowledge.
- Secured new customer relationships and increased revenues through upselling.
- Resolved issues with high-profile customers to maintain loyalty and increase return business.
- Organized sales meetings to strategize, share best practices, and improve store performance.
Waiter- Trainer
Brio Tuscan Grill, La Cantera
San Antonio, TX
08.2014 - 09.2015
- Trained and led staff in providing a top-tier dining experience, emphasizing essential serving skills
- Received outstanding guest feedback that reached corporate level
- Maintained a positive attitude in high-pressure situations
- Shared expertise on menu items and flavors to enhance customer decision-making
Education
High School Diploma -
John Paul Stevens High School
San Antonio, TX06.2011
Some College (No Degree) - Aquatic Biology
Texas A&M University - Corpus Christi
Corpus Christi, TXSome College (No Degree) - General Studies
Northwest Vista Community College
San Antonio, TXSkills
- Compassion And Empathy
- Active Listening
- Health and safety compliance
- Community Engagement
- Team Collaboration & Motivation
- Recruiting and Training
- Sales and Marketing
- Performance Monitoring
- Billing Dispute Resolution
- Business Leadership
Certification
- DOT Oral Fluid Specimen Collector (OFSC)
- DOT Urine Drug Screen Collector (UDS)
- DOT Breath Alcohol Technician (BAT)
- DOT Alcohol Screening Test Technician (STT)
Timeline
Laboratory Services Operations Manager
Fastest Labs
08.2023 - Current
Customer Service Billing Specialist
Charter Spectrum Communications
07.2022 - 06.2023
Waiter- Trainer
Pappadeaux Seafood Kitchen
08.2017 - 10.2019
Assistant Store Manager-Keyholder
Sprint
09.2015 - 02.2017
Waiter- Trainer
Brio Tuscan Grill, La Cantera
08.2014 - 09.2015
High School Diploma -
John Paul Stevens High School
Some College (No Degree) - Aquatic Biology
Texas A&M University - Corpus Christi
Some College (No Degree) - General Studies
Northwest Vista Community College
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